CTIO - Platform Support Operations Manager - Manager

Industry/Sector Not ApplicableSpecialismIFS
- Internal Firm Services
- Other Management Level Manager Job  Description & Summary The Opportunity As a Platform Support Operations Manager you will oversee infrastructure support operations within our Dev Sec Ops  practice, guiding the delivery of secure software and application services across client-facing environments. As a Manager you will lead teams, coach team members, manage client accounts, and drive assigned work streams by reviewing complex issues, planning work, and guiding delivery across multiple priorities.

In this role at PwC, you will use your knowledge of infrastructure, systems, and security integration to coordinate support activities, improve operational flow, and help deliver consistent outcomes for client needs.

Responsibilities
- Leading platform support operations across cloud and on-premise environments, coordinating incident response, service requests, and operational priorities
- Managing support teams by coaching, reviewing performance, and developing skills needed to handle complex infrastructure and Dev Sec Ops  work streams
- Overseeing deployment, release, and configuration activities using tools such as Azure Dev Ops Server, Git Hub, Git Lab, Jenkins, Terraform, Ansible, and AWS Cloud Formation
- Driving incident remediation, troubleshooting, and root cause analysis for platform reliability, security events, and service disruptions
- Monitoring infrastructure health and application performance using observability and security tools such as Dynatrace, Splunk, Wiz, Prisma, Qualys, Crowd Strike, and Palo Alto Networks platforms
- Coordinating vulnerability assessment, security control validation, and remediation tracking across infrastructure and application environments
- Translating business and technical needs into operational plans that support secure delivery, continuity, and scalable service performance
- Identifying automation and process improvement opportunities to reduce manual effort and strengthen operational consistency
- Communicating status, risks, and dependencies to technology leaders and client stakeholders across multiple work streams
- Applying analytical thinking to connect system components, evaluate operational impact, and prioritize actions across competing demands

What You Must Have
- At least a Bachelor's degree
- At least 5 years of experience

What Sets You Apart
- Preference for at least one of the following fields of study:
Analytics/Data Science, Artificial Intelligence/Robotics, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Mathematics/Statistics
- Establishing vendor governance and escalation processes to drive MSP accountability and timely issue resolution
- Applying infrastructure, Dev Sec Ops , security operations, and platform expertise to improve service delivery
- Leading incident resolution, root cause analysis, and corrective actions across interconnected technology environments
- Managing project planning, budgets, timelines, and performance metrics to support effective delivery
- Developing process improvements, automation, telemetry, and quality controls to drive continuous improvement
- Mentoring teams and strengthening coaching and performance practices

Travel Requirements Up to 20%
Job Posting End Date The salary range for this position is: $73,500 - $212,280. For residents of Washington state the salary range for this position is: $73,500 - $244,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental,…