On-Site Tier 2 IT Lead & Help Desk Champion
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IT/Tech
Job Description & How to Apply Below
Massive IT is seeking an experienced Tier 2 IT Support Technician / Help Desk Lead for our Tampa, FL office. This hands-on leadership role combines advanced technical troubleshooting with managing daily help desk operations and process improvements.
You will mentor Tier 1 staff, own escalation handling, and drive ticket management, documentation, and customer communication to ensure consistent, high-quality service.
We are seeking a motivated On-Site Tier 2 IT Lead & Help Desk Champion to join Massive IT in Tampa, FL, United States.
The position is based in Tampa, FL, United States.
This opportunity is part of our work in IT & Technology, Engineering.
The advertised compensation is 75.000 - 85.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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