On-Site Tier 2 IT Lead & Help Desk Champion
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IT/Tech
Job Description & How to Apply Below
Massive IT in Tampa, FL is seeking a Tier 2 IT Support Technician / Help Desk Lead to own daily operations, mentor technicians, and drive service quality. The role combines hands-on Tier 2 support with oversight of ticketing, escalations, and process improvements, ensuring the team delivers timely, professional support on-site.
You will manage ticket queues, guide priorities, and develop documentation while maintaining a hands-on approach to complex technical issues.
We are looking to fill the On-Site Tier 2 IT Lead & Help Desk Champion position at Tampa Bay in Tampa, FL, United States.
The advertised compensation is 75.000 - 85.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the On-Site Tier 2 IT Lead & Help Desk Champion role in the description above.
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