Senior Litigation Specialist, General Liability

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Claim

The annual base salary range for this position is nationwide and represents a broad range of salaries for this role across the country. Salary is determined by scope, complexity, location, experience, education, credentials and other factors. Employees are also eligible for performance-based cash incentive awards.

$94,400.00 - $

2

Be the Hero in Someone's Story. When life throws curveballs – storms, accidents, unexpected challenges – you become the beacon of hope that guides our customers back to stability. At Travelers, our Claims Organization is the beating heart of our promise to be there when our customers need us most. As a Sr Technical Specialist, you handle complex, high‑exposure claims and leverage investigative techniques, coverage evaluation, and settlement negotiation to resolve claims fairly and efficiently.

You serve as a technical resource to customers, the field, and business partners. The role is eligible for a sign‑on bonus.

• Independently manage a caseload of complex or technical General Liability claims.
• Conduct detailed inspections and interviews to gather comprehensive information and assess claim validity.
• Analyze intricate policy language, endorsements, and exclusions to make informed claim decisions.
• Maintain detailed and accurate claim documentation and comply with internal protocols and regulatory requirements.
• Coordinate with internal teams and legal counsel to resolve issues.
• Handle customer escalations and complex inquiries with professionalism and expertise.
• Provide guidance and mentorship to Claim Reps and Claim Rep Trainees, sharing knowledge and best practices.
• Obtain and maintain a required Insurance License(s) to comply with state and Travelers requirements, including ongoing continuing education credits.

• Bachelor’s Degree.
• Seven years of experience in insurance claims, preferably General Liability claims.
• Experience with claims management and software systems.
• Strong understanding of insurance principles and terminology.
• Strong analytical and problem‑solving skills.
• Proven ability to handle complex claims and negotiate settlements.
• Exceptional customer service skills and commitment to positive experiences for insureds and claimants.

• High School Degree or GED with a minimum of 3 years of bodily injury litigation claim handling or comparable claim litigation experience.

• Health Insurance:
  Employees and eligible family members have coverage from day one.
• Retirement:
  Travelers matches 401(k) contributions dollar‑for‑dollar up to 5% of eligible pay, offers a Pension Plan, and provides a Paying It Forward Savings Program for student loan repayment.
• Paid Time Off:
  Minimum of 20 days PTO annually plus nine paid holidays.
• Wellness Program:
  Access to mental health counseling, health coaching, and other wellness resources.
• Volunteer Encouragement:
  Matching gift and Volunteer Rewards program to support charitable giving.

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization. Candidates in Colorado are not required to disclose dates of attendance or graduation. If you have specific questions about the physical requirements of this role, please send us an email. Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs, visit our benefits page.