Injury Claims Adjuster

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members.

Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

Are you ready to take your claims career to the next level? We're inviting experienced claims professionals to visit our Tampa Commerce Park campus on Friday, November6 for an exclusive opportunity to explore a career as an Injury Adjuster. During your visit, you'll:

• Tour our Tampa workplace and meet the team
• Learn about our award-winning culture and employee benefits
• Connect with leaders and injury professionals who make a difference every day
• Gain insight into the Injury Adjuster career path and opportunities for growth
• Experience firsthand what it's like to build a meaningful career helping members when they need us most

Make an Impact Every Day As an Injury Adjuster, you'll do more than manage claims. You'll help people navigate some of the most challenging moments in their lives. You'll investigate claims, evaluate liability, negotiate fair resolutions, and provide compassionate guidance throughout the claims process. If you enjoy solving complex problems, advocating for fair outcomes, and delivering exceptional service, this could be the perfect next step in your career.

• Competitive compensation
• Hybrid work environment with in‑office collaboration three days per week
• Career development and advancement opportunities
• Supportive team culture focused on service and excellence
• Meaningful work helping members through difficult situations

• Investigate and adjust non‑attorney represented soft tissue bodily injury claims and associated auto physical damage claims.
• Confirm coverage and make coverage determinations in accordance with policy provisions and applicable regulations.
• Investigate accident details and determine legal liability.
• Evaluate damages, negotiate settlements, and resolve claims within established authority guidelines.
• Maintain clear and accurate documentation of investigations, evaluations, negotiations, and claim resolutions.
• Provide members with guidance, advice, and clear expectations regarding the claims process and next steps.
• Deliver a concierge‑level member experience through proactive communication and compassionate service.
• Collaborate with teammates and business partners to resolve issues and identify matters requiring escalation.
• Partner with vendors and internal stakeholders to facilitate efficient claim resolution.
• Support catastrophe operations and workload surge events when needed.
• Adhere to risk management, compliance, and regulatory requirements.

• High School Diploma or GED.
• At least 1 year of injury adjusting or auto liability adjusting experience, including highly complex vehicle physical damage claims such as:
  Multi-vehicle accidents Non-owned vehicle claims Total loss claims Working knowledge of auto claims handling, insurance contracts, and applicable state laws and regulations.
• Ability to obtain and maintain required insurance adjuster licensing within 90 days of hire.

• 2+ years of Auto Liability or Casualty Adjusting experience, including complex or multi‑vehicle liability claims.
• 1+ year of auto physical damage or…