Clinical Sales Specialist- Charlotte

Job Description

Immersive Touch, a leader in AR/VR surgical planning solutions, is seeking a Clinical Sales Specialist to provide comprehensive on‑site support and training to surgeons, operating room staff, and hospital personnel. This role combines clinical expertise, technical support, and customer‑relationship management to ensure the successful implementation and usage of Immersive Touch products. The Clinical Sales Specialist will act as a key liaison between customers and the company, ensuring customer satisfaction and driving product adoption.

• Immersive View 5
• Immersive Education
• ImmersiveAR

• Bachelor's degree in biomedical engineering, biomechanical engineering, bioengineering, clinical engineering, nursing, or equivalent clinical/technical experience.
• 1‑3 years of experience in a technical support or clinical role within the healthcare industry preferred.
• 1‑2 years of customer service experience in a clinical or technical setting preferred.
• Knowledge of surgical procedures, anatomy, and medical terminology is a strong advantage.
• Proficient in Microsoft Office Suite and general PC applications.
• Familiarity with AR/VR technology and its applications in healthcare is a plus.
• Strong interpersonal and communication skills with the ability to build rapport with surgeons and clinical staff.
• Self‑motivated, detail‑oriented, and capable of making independent decisions.
• Ability to troubleshoot technical and clinical challenges effectively.

• Conduct on‑site clinical evaluations and support for new and existing customers to demonstrate Immersive Touch AR/VR surgical solutions.
• Provide hands‑on training to surgeons, operating room personnel, and hospital staff (Radiology, IT, Central Sterile Processing, etc.) on the use and application of Immersive Touch products.
• Guide and assist physicians during live surgical planning sessions to ensure effective product utilization and successful case outcomes.
• Offer real‑time problem‑solving and consulting to maximize surgery efficiency and product usage.
• Lead system installations and validate product functionality at new and existing customer sites.
• Stay informed about surgical procedures, anatomy, and relevant medical terminology to ensure effective communication and guidance.
• Serve as the primary liaison for customers, maintaining regular communication to assess satisfaction and provide ongoing support.
• Work collaboratively with the Regional Account Manager to identify opportunities to increase revenue through the sale of service contracts, upgrades, equipment, and additional products.
• Promote Immersive Touch solutions at trade shows, conferences, and customer site visits.
• Utilize clinical and technical expertise to provide feedback for product improvement and recommend modifications to enhance customer satisfaction.
• Collaborate with the Immersive Touch engineering team to resolve product issues and ensure long‑term customer success.

• Attend continuing education annually to stay updated on surgical advancements, competitive technologies, and Immersive Touch product developments.
• Engage in regular training and self‑study to maintain expertise in AR/VR surgical solutions.

• Base Salary: $100,000
• Year 1 Total Income: $125,000 - $150,000
• Year 2 Total Income: $180,000 - $200,000
• Medical, Dental, and Vision Insurance
• 401K
• Paid Company Holidays

• Territory Parameters:
  Charlotte
• Acceptable Candidate
  
  Location:
  
  Charlotte
• Travel: 25% - 50%