Fresh Claims Analyst

Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.

Who We Want

We want an analytical, self-driven, and detail-oriented Claims Analyst to join our growing Arrive Fresh division. You’ll own a portfolio of temperature-controlled and perishable cargo claims, protecting Arrive’s financial position while serving as a responsive, trusted partner to our customers and carriers. You bring hands-on claims experience and a working knowledge of cargo liability, PACA, and food safety rules, and you’re eager to deepen your cold-chain expertise.

You move with urgency when perishable freight is at risk, communicate clearly under pressure, and know when to escape. Your follow-through and collaborative approach will help Arrive Fresh scale and strengthen our reputation as a premier cold-chain partner.

• Manage an assigned portfolio of Arrive Fresh cargo claims from initial filing to final resolution, ensuring accurate, compliant, and timely outcomes.
• Investigate and resolve temperature-controlled freight claims involving reefer temperature deviations, pulp readings, transit delays, shelf‑life deterioration, and USDA inspection results, applying PACA guidelines and the Carmack Amendment.
• Negotiate and settle cargo loss, damage, shortage, and contamination claims with shippers, receivers, carriers, and insurance adjusters within established authority levels.
• Act quickly to mitigate losses on perishable freight by coordinating salvage, redistribution, or disposal in line with food safety and FSMA requirements.
• Collect and validate claim documentation, including temperature logs, bills of lading, USDA inspections, and invoices, to build defensible positions for recovery and subrogation.
• Reconcile claim‑related receivables and payables, secure releases, and execute assignments of rights to maintain financial accuracy.
• Track claims data and trends to flag risk areas, recurring issues, and carrier performance concerns, and share findings with Arrive Fresh leadership.
• Partner with Carrier Sales, Business Delivery, Legal, and Operational Risk to address high‑risk shipments and align on dispute resolution.
• Escalate complex, high‑value, or litigated claims to the Arrive Fresh Risk Manager with a clear summary and recommended path forward.
• Monitor cold‑chain compliance and carrier vetting standards for temperature‑controlled freight, enforcing reefer unit certifications, temperature‑recording protocols, pre‑cooling requirements, and FSMA Sanitary Transportation Rule compliance.
• Oversee operational risk workflows for rejected, stranded, or high‑risk perishable loads, coordinating real‑time reefer temperature deviation reviews, offsite restacks, and carrier holds or decertifications to prevent financial loss.
• Maintain accurate, up‑to‑date claim records in the TMS and claims management system, and keep customers and carriers informed of claim status.

• Bachelor’s Degree in a relevant field (Supply Chain, Business Administration, Finance, or related) or equivalent professional experience preferred.
• 3+ years of cargo claims management experience, with a heavy emphasis on 3PL, freight brokerage, or cargo insurance environments.
• Deep knowledge of perishable freight laws and standards, including the Carmack Amendment, PACA (Perishable Agricultural Commodities Act) guidelines, USDA standards, and FSMA (Food Safety Modernization Act).
• Strong…