General Superintendent

Position Summary

The General Superintendent will be responsible for the successful execution of projects in the regional territory through the effective supervision of Superintendents, Foreman, and Carpenters. The General Superintendent will have direct oversight of all field staff including hiring, firing, performance evaluation, training, and development. This position will champion ISECs values and work with the regional leadership team to build a strong culture that supports the company’s vision.

• Build and maintain strong relationships with customers and vendors.
• Hire, train, evaluate, discipline and if necessary, terminate field employees.
• Identify, develop, and mentor employees with potential for future leadership roles.
• Assist in cost-planning activities, such as annual budgeting (overhead, small tools, etc.), if applicable.
• Participate in pre-construction meetings and other regional management meetings as assigned.
• Plan and lead quarterly Foreman/Superintendent meetings.
• Coordinate all project installation activities to ensure smooth, efficient workflow and achievement of quality standards and profitability.
• Perform weekly CTC review with other leaders, implement quick corrective action as required.
• Monitor labor costs, installation general condition budgets and tool budgets by project.
• Work with field employees and Project Managers/Operations Managers to ensure quality control, timelines, and cost control of labor on projects.
• Work with Lead Installers to establish day-to-day goals, develop methods, techniques, and systems to improve the performance of the Installation Department.
• Assign work to field installers, actively managing job crew mix per schedules and labor rates.
• Ensure long and short-range schedules are updated on a weekly basis to sufficiently manage and plan field operations and resources.
• Implement Zero Punch program.
• Oversee and coordinate all warranty service issues.
• Oversee warehouse operations, if applicable.
• Travel as required to jobsites/vendors throughout the region.
• Participate in project estimate, if applicable.
• Perform other duties as assigned.

• Effectively communicate and implement ISEC’s safety policies and procedures while being fully committed to the Safety Promise.
• Establish an environment of “zero tolerance” for safety non-compliance and promote a positive atmosphere for safety excellence.
• Coach employees who need improvement and assign work to only those employees trained and qualified to perform the task.
• Coach and develop others on managing work related injuries.
• Active participant in the Regional Safety Leadership Team.
• Ensure all recognized safety deficiencies are promptly corrected.
• Report all injuries and incidents to managers and Safety Department.
• Completely and thoroughly plan work tasks.
• Prepare and lead safety meetings.
• Oversee field employee safety training.

Please note this job description is not designed to cover or contain a comprehensive listing or activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Builds strong relationships with direct reports and creates a positive communication setting.
• Exhibits focus on department goals and deliverables.
• Ability to inspire a shared vision and empower and motivate a team.
• Sets priorities for the team and gets results; develops and maintains effective teams.
• Talent management (interview, hire, train, performance reviews, separations).

• Demonstrates commitment to deliver outstanding service – both with internal and external customers.
• Takes ownership to personally resolve customer problems (or find someone who can).
• Listens well, asks clarifying questions, and checks for agreement with customers and internal partners.
• Committed to following‑up with customers in all instances in a timely manner.
• Strong sense of accountability – ensures the ISEC team will do what they say they are going to do.
• Creates a personal connection with customers – smiles, warm greetings, acts friendly and respectful.

Physically, workers…