Director Product Integrity Operations

Key Responsibilities

• Develop and execute the enterprise quality operations strategy in alignment with corporate objectives and operational performance targets.
• Lead, coach, and develop regional and site-level Quality Managers to ensure consistent application of policies, standards, and best practices.
• Establish long‑term quality objectives focused on product integrity, operational excellence, and customer satisfaction.
• Oversee implementation and continuous enhancement of the Quality Management System (QMS) across all U.S. facilities.
• Define and monitor key quality metrics and audit performance to ensure compliance with brand and regulatory standards.
• Lead cross‑functional reviews to assess quality risks, mitigation plans, and process compliance.
• Maintain readiness for internal, customer, and third‑party audits (ISO 9001, CPSIA, restricted substance, etc.).
• Provide subject‑matter expertise in screen printing, embroidery, heat transfer, and garment finishing processes.
• Establish and enforce specifications, inspection and audit standards for all decorated and finished products.
• Partner with Product Development and Manufacturing to validate print methods, materials, and color standards for scalability and repeatability.
• Utilize data analytics and SPC tools to proactively identify trends, reduce variation, and improve first‑pass yield.
• Lead Lean Six Sigma initiatives focused on efficiency, waste reduction, and process standardization.
• Oversee corrective and preventive action programs (CAPA) ensuring timely and sustainable resolution of quality issues.
• Drive year‑over‑year improvements in defect rate reduction, customer satisfaction, and productivity.
• Mentor and certify Green Belt and Yellow Belt practitioners across the organization (primarily Quality Managers).
• Train and prepare QA Managers to certify CFA Auditors in their own facilities.
• Partner with cross‑functional leaders – especially facilities General Managers, Operations, Supply Chain, and Product Development – to ensure seamless quality integration across the product life cycle.
• Collaborate with global quality teams to align domestic and international standards and practices.
• Present key performance trends, audit outcomes, and strategic improvement plans to executive leadership.

• Education
  :
  Bachelor’s degree in Industrial Engineering, Textile Engineering, Manufacturing, or related field;
  Master’s degree preferred.
• Certification
  :
  Certified Lean Six Sigma Green Belt or Black Belt (required).
• Languages
  :
  Ability to effectively communicate in English and Spanish (required).
• Experience
  :
  • Minimum 10 years in Quality Operations, Quality Management, Quality Engineering, or Manufacturing within the apparel industry.
  • Demonstrated successful experience managing team members located in different locations (cities and/or countries).
  • At least 5 years leading quality operations across multiple sites, ideally in large‑scale distribution or fulfillment environments.
  • Proven expertise in screen printing, garment construction, garment decoration, and apparel quality assurance.
  • Successful implementation and sustainment of enterprise‑level QMS and continuous improvement programs.
• Skills
  :
  • Exceptional leadership, analytical, and communication skills.
  • Experienced Black Belt and Project Manager background.
  • Strong command of statistical process control (SPC), root‑cause analysis, and process validation.
  • Decision‑maker capable of working in complex supply‑chain environments.
  • Ability to travel up to 70%–80% across U.S. facilities.

• Experience managing supplier quality in domestic and international sourcing environments.
• Familiarity with ISO 9001 or comparable certification systems.
• Knowledge of sustainability, compliance, and social responsibility standards within apparel manufacturing.
• Strategic mindset with the ability to balance operational detail and executive‑level vision.

Fanatics is building a leading global digital sports platform, offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products,…