Area Manager, Management Operations Manager

Overview

Join to apply for the Area Manager (Full-Time) role at The Facilities Group
. The Facilities Group of companies provide a comprehensive suite of janitorial and maintenance services across a variety of industries, including healthcare, education, logistics, finance, commercial, and industrial facilities. Our principle of providing best in class service not only guides how we treat our clients but is also the foundation of our company culture. We understand the importance of culture for our employees and believe in creating an empowering professional environment with a sense of community and opportunity.

$60,000.00/yr - $65,000.00/yr

The Area Manager is directly responsible for managing our client book of business. The Area Manager is responsible for ensuring that vendors meet or exceed our contractual obligations to our customers by providing quality janitorial services. The Area Manager guides the communications between janitorial services vendors and our janitorial customers.

• Conduct quality control visits to ensure our customer’s needs are met.
• Act as the primary point of contact and a functional bridge between vendors and the customer.
• Communicate company initiatives, procedures, and direction to the vendor in a timely manner.
• Ensure that the vendors have a clear understanding of the customer requirements and expectations.
• Ensure work standards are in accordance with customer requirements.
• Manage chemical and equipment inventory.
• Responsible for hiring, training, negotiating and developing vendor partners.
• Prioritize work responsibilities so as to give appropriate attention to all work areas in the assigned geographical area.
• Communicate regularly with upper management to ensure operational continuity, track performance, and resolve any larger issues.
• Respond quickly to any client or vendor complaints, requests and issues, documenting the issue and following up to resolution.
• Manage the scheduling of services based on customer requirements, within specified periods.
• Manage special project work as requested.
• Other tasks as assigned.

• Must have a reliable vehicle with car insurance and a valid U.S. Driver’s license.
• Must be self‑motivated with a strong ability to prioritize and accomplish multiple tasks, projects, and meet deadlines.
• Ability to maintain high‑quality interpersonal relationships.
• Must be able to negotiate and collaborate with vendors at many different levels.
• Some experience with and knowledge of cleaning processes and equipment.
• Great verbal and written communication skills.
• Excellent customer relationship skills.
• Familiarity with the hiring process.
• Professional demeanor and behavior.
• Must be willing to work weekends and be flexible with schedule.
• Must be accessible to our customers after hours, weekends, holidays, and in emergency situations.
• Dependable, reliable and punctual.
• Ability to work independently, with minimal supervision.
• General ability with Microsoft Office Suite (Word, Excel, Outlook, etc.).

• High School Diploma or equivalent; required.
• Minimum 3 years management and supervisory experience in a related field, preferably account management.

• Travel: 75% of travel by vehicle to assigned geographic area (NC).

• Competitive Pay
• Vacation, Health, Dental Insurance (FSA, HSA)
• The Facilities Group is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
• Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of The Facilities Group to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.
• The Facilities Group also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions.
• If reasonable accommodation is needed, please contact the Recruitment Team 813‑425‑1985.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.