Branch Manager; Lakewood

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At Regions the Branch Manager is responsible for maintaining an engaged operationally sound and high performing team dedicated to improving the financial wellness of our customers. This position acts as a player and coach oversees branch operations directly manages associate performance and provides guidance as needed to ensure associates are helping customers reach their financial goals by understanding and meeting customer needs.

Branch Managers are expected to drive branch performance results through strong individual sales performance in addition to ensuring the team meets and exceeds branch sales quality and service goals while maintaining an operationally efficient and compliant branch.

Regions mission is to make life better for our customers and communities and we are looking for candidates committed to fostering customer relationships identifying needs and creating a path to achieving financial goals. The successful candidate should be individually driven and competitive as well as motivated to work as a team to achieve a common goal. This requires a candidate that is motivated by a fast paced and energetic environment with the ability to provide personalized customer service.

• Leads a small team of branch associates responsible for contributing to new revenue generation through identifying customer needs and providing appropriate guidance and perspective about Regions solutions
• Conducts outside sales efforts commensurate with market opportunity to generate new business clients while also maintaining and expanding existing consumer and business banking relationships
• Educates associates customers and surrounding communities about best practices to achieve and maintain financial wellness in addition to emerging bank technology and digital solutions such as mobile online and ATM offerings all designed to make banking easier
• Coaches and develops branch associates through execution of iConnect - the Regions Sales Service and Coaching process with considerable guidance from assigned mentor senior level managers and internal support partners
• Provides consistent and timely coaching and guidance to associates to assist with strengthening their product knowledge and identifying customer needs
• Educates and advises customers on Regions Consumer and Business products and services including all loan and deposit types in addition to assisting with annuities and life insurance
• Ensures a consistent optimal customer experience including handling customers transactional needs as may include sharing responsibility for greeting customers and processing transactions to ensure customers bank when where and how the customer wants
• Resolves escalated customer and associate issues and provides counseling to associates as needed in partnership with senior leadership and Human Resources

Maintains relationships with Line of Business partners and refers customers to an internal team of experts when additional complex financial goals and needs are recognized

Follows all bank policies…