Assistant General Manager

COMPANY OVERVIEW

Yoga Six believes everyone deserves the mind-body experience of yoga. Yoga Six offers six different class types designed to accommodate students of all levels in a way that is energizing, empowering and fun.

POSITION OVERVIEW

The Assistant General Manager is responsible for overseeing the studio to ensure it is well-maintained and that customer service standards are upheld to Yoga Six standards. He/she will assist with all aspects of studio functionality including sales and operations as well as supervision of sales team to include scheduling and evaluation. He/she must have strong customer service skills, knowledge of computers and point-of-sale (POS) software, be able to communicate in an effective and efficient way, be team-oriented and have a drive and passion for sales and service.

DUTIES Revenue

Generation

The primary focus of the studio’s Assistant General Manager is to manage and grow all revenue streams including:

• Selling Memberships, Intro Offers and Class Packages
• Selling and organizing retail merchandise
• Selling & Marketing special workshops, private lessons and virtual YTT

Customer Acquisition and Retention

A successful studio depends on supporting prospective customers through the following steps:

• Generating consistent lead flow through a blend of grassroots marketing, social media, and member referrals
• Booking first-time and repeat appointments
• Contacting leads in a timely manner to establish relationship
• Following the initial class experience, presenting best membership options based on goals
• Ensure new members are onboarded properly and continue to feel value of membership through both utilizing classes and ensuring class quality is exceptional

Marketing

Execute marketing plan based on studio needs with a focus on new client acquisition, activation, retention and loyalty

• Support grassroots marketing partnership efforts on a weekly basis to drive new leads
• Assist with social media management

Studio Operations

Support General Manager with all daily operations

• Assist with maintenance issues, inventory and cleaning
• Participate in studio meetings and trainings as needed
• Work closely with Owner and General Manager to ensure success of the studio

JOB REQUIREMENTS Fitness & Retail Sales Experience

• 2+ years of retail/service sales or fitness sales experience
• Proven experience in generating and following up on leads

Dependability, Communication & People Skills

• Must be reliable and dependable to arrive to work on time when expected & maintain a consistent work schedule
• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the phone and via email or SMS
• Ability to work harmoniously with co-workers, clients and the general public
• Ability to maintain a calm demeanor and act respectfully and professionally at all times
• Solid writing and grammar skills

Organization and ability to be effective in a fast changing, diverse work environment

• Ability to recognize areas of improvement and make changes using good judgment
• Highly organized, proficient in data management, ability to prioritize and meet deadlines
• Professional, punctual, reliable and neat
• Strong attention to detail and accuracy
• Trustworthy and ability to handle confidential information
• Proficient with computers and Studio software

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Employees must be able to work hours that may exceed 6 hours per day and/or 30 hours per week including nights and weekends, especially during peak activity periods. Employees may be required to sit or stand for up to four hours at a time.

May be required to reach with hands and arms. Must be able to bend, lift, kneel, and drive a car. May be asked to occasionally lift up to 30 pounds and must be able to effectively hear in person and via telephone.

COMPENSATION & BENEFITS

• Competitive hourly rate ($18-$25) based on experience & performance
• Commission opportunities based on individual and team sales
• Opportunity to earn monthly and annual bonuses, based on studio performance
• Discounts on retail merchandise and Yoga Teacher Training (YTT)
• Free studio membership

SKILLS YOU WILL LEARN

Successful Assistant General Managers develop a broad and marketable skill set through their time in this role that are very transferable throughout the fitness market, as well as many industries outside of fitness. Asst. GMs are able to promote their sales skills, management experience, impact in marketing and the lead generation process, operations, and client care. This is an excellent position if your goal is to ultimately manage a boutique fitness space, or to develop these skills to be applied in other industries.

EQUAL

OPPORTUNITY EMPLOYMENT

Yoga Six provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to…