Operations Supervisor​/Leader

GEICO .
For more information, please .Operations Supervisor/Leader page is loaded## Operations Supervisor/Leaderremote type:
Hybrid locations:
Tampa, FLtime type:
Full time posted on:
Posted Todayjob requisition :
R0061521
** At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
**** Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.
**** When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge:
Great Company, Great Culture, Great Rewards and Great Careers.**###
** Operations Leader / Supervisor
** to join our management team.

This role offers the opportunity to lead and develop associates in our growing Sales organization. If you have at least two years’ supervisory experience managing teams and a commitment to delivering exceptional customer experiences, we want to hear from you!

Success in this role is built on the foundation of
** GEICO’s core leadership behaviors**:
* ** Ownership**:
You take responsibility for outcomes in all scenarios.
* ** Adaptability**:
You navigate dynamic environments with creativity and resilience.
* ** Leading People**:
You empower individuals and teams to achieve their best.
* ** Collaboration**:
You build and strengthen partnerships across organizational lines.
* ** Driving Value**:
You use data-driven insights to align actions with strategic goals.
*
* What You’ll Do:

*** Lead, mentor, and inspire a team of associates to deliver exceptional service that delights our customers and builds their trust.
* Leverage your prior leadership expertise to guide team members in resolving complex customer inquiries and claims.
* Personalize your leadership approach to develop team members’ skills, fostering their growth and ensuring they consistently exceed customer expectations.
* Monitor and evaluate team performance using key performance indicators (KPIs) to enhance efficiency, customer satisfaction, and retention.
* Hold your team accountable for achieving results, maintaining compliance with insurance regulations, and delivering outstanding service.
* Address escalated customer concerns with professionalism and empathy, modeling GEICO’s dedication to service excellence.
* Collaborate with leadership and cross-functional teams to identify and implement process improvements that enhance the customer experience.
* Serve as a resource for team members on insurance-related questions, providing mentorship and training to build their industry knowledge.
*
* What We’re Looking For:

*** Bachelor's or Associate's degree with 2+ years of supervisory experience or a minimum of 4 years of supervisory experience in lieu of a degree (high school diploma or equivalent required).
* Experience successfully managing teams in insurance, financial services, call center, retail or other industries.
* Ability to obtain and/or maintain an active Property & Casualty Insurance License or Personal Insurance License (required).
* Proven ability to motivate, inspire, and develop high-performing teams in a customer-centric environment.
* Strong results orientation, with a history of meeting or exceeding performance goals.
* Excellent interpersonal and communication skills, with the ability to adapt leadership styles to diverse individuals and situations.
* Ability to analyze data and metrics to inform decision-making and improve customer outcomes.
* Collaborative mindset with a commitment to fostering a culture of inclusivity and excellence.
* Meaningful Impact:
Make a real difference by resolving issues and enhancing customer satisfaction.
* Inclusive Culture:
Join a company that values diversity, collaboration, and innovation.
* Workplace Flexibility:
Benefit from a hybrid work model—80% in-office, 20% remote after training—and enjoy the GEICO Flex Program, allowing for additional flexibility throughout the year.
* Professional Growth:
Access GEICO’s industry-leading training programs and development…