Wealth Global Issue Management Head

Job d:

Location:

Tampa, Florida, United States Salary: $ - $Category:
Controls Governance & Oversight, Executive, Wealth Company:
Citi The Wealth Global Issue Management Head is responsible for structuring end-to-end Issues Management solutions and driving and holistic view of Issues Management efforts across the Wealth Business. The position is responsible for ensuring effective oversight of the Issues Management activities, working cross-functionally, identifying, and managing interdependencies between the various lines of businesses to deliver on timely issue closures and quality goals.  

The leader will champion a proactive and holistic approach to design issue remediation, focused on root cause analysis, and remediation, ensuring transparency, accountability, on-time resolution, and sustainable corrective actions. The leader will ensure clear transparency on progress against corrective action plans and escalate concerns early enough to course correct.

This position provides strategic insights and thought leadership to evaluate the Issues Management program and oversee Wealth’s issue portfolio comprised of findings from internal and external reviews as well as self-identified issues. The leader will provide senior management with clear, concise, and actionable insights into the health of our remediation and the effectiveness of our issue management processes, with a particular focus on regulatory compliance, adherence to remediation timelines and performance against key performance indicators.

This role demands a strategic thinker with a proven ability to influence stakeholders at all levels, drive change, and foster a culture of continuous improvement.

Key Responsibilities:

Strategic Leadership:
Define and implement a global issue management strategy aligned with the Wealth business's strategic objectives and the firm's overall risk management framework, ensuring alignment with regulatory expectations for issue remediation and prevention.

Team Management:
Lead and develop a large team of issue management professionals, fostering a high-performance culture focused on collaboration, innovation, and continuous learning, with a strong emphasis on accountability for on-time and sustainable remediation.

Issue Oversight:
Drive the holistic identification, management, and oversight of issues, ensuring thorough root cause analysis, clear accountability, and timely and effective remediation of control gaps, with a focus on developing sustainable solutions that prevent recurrence. Implement governance protocols to manage on time delivery and quality closure of issues.

Senior Management Communication:
Develop and maintain strong relationships with key stakeholders, providing regular updates on significant issues, regulatory matters, and the overall effectiveness of the issue management program, including progress against remediation timelines and the sustainability of corrective actions.

Process Improvement:
Identify opportunities to streamline and improve issue management processes, reduce resolution time frames, and enhance efficiency, while ensuring that improvements are sustainable and aligned with regulatory expectations.

Effective Challenge:
Lead an effective challenge program over the Wealth business's most critical issues and regulatory matters, driving successful and timely issue closure and risk reduction, with a focus on validating the effectiveness and sustainability of remediation efforts.

Performance Measurement:
Develop and monitor key performance indicators (KPIs) to track issue resolution time frames, on time issue activation, on time remediation, issue reopens, efficiency gains, and other relevant metrics, including metrics related to the sustainability of remediation and compliance with regulatory timelines.

Transformation Initiatives:
Provide Wealth support and leadership in the implementation of transformation initiatives related to issue management, ensuring that regulatory requirements are fully integrated into the design and implementation of new processes and systems.

Quality Assurance:
Oversee the development and execution of effective quality assurance programs for issue management activities, with a focus on validating the effectiveness and sustainability of remediation efforts and adherence to regulatory requirements.

Relationship Management:
Cultivate strong, trust-based relationships with critical internal business partners across all lines of defense, fostering a culture of collaboration and shared…