Chief Membership Development Officer

This position requires relocating to be able to work at Shriners International Headquarters: 2900 North Rocky Point Drive, Tampa, FL 33607.

Success Profile

A. Broad Goals and Attributes

Translate broad organizational goals into an actionable, field-informed membership roadmap.

Build trust quickly with both volunteer and staff leaders.

Lead with diplomacy, credibility, and consistency in a culture where influence matters as much as formal authority.

Improve clarity around membership roles, systems, and accountability per generally accepted nonprofit membership and association management practices.

Balance strategic thinking with visible, practical support for implementation.

B.

Required Qualifications

Bachelor’s degree in communications, business, nonprofit management, or a related field; equivalent relevant experience may be considered in lieu of a degree.

A minimum of 5 years’ experience of demonstrated leadership experience with progressively broader responsibility in membership development, constituent engagement, association management, nonprofit operations, or a related area.

Experience developing and implementing strategic plans, managing multiple priorities, and leading complex initiatives across departments or stakeholder

Experience working effectively with volunteers, boards, committees, or other shared-leadership

Background in association management with direct responsibility for chapter/component relations or field operations.

Strong written, verbal, presentation, project management, and relationship-management skills.

Ability to use data, technology platforms, and common productivity tools to support planning, communication, and performance management.

This is the senior membership position with the Shrine fraternity. Accordingly, the candidate should be eligible for membership in Shriners International. The successful candidate is, or will become, a member of Shriners International within one year of the date of hire as a condition of employment.

C.

Preferred Qualifications

Experience leading membership growth, retention, or engagement strategy in a nonprofit, association, fraternal, or mission-driven organization.

Certification or professional development in membership, association, or nonprofit management, such as ASAE’s Certified Association Executive

Knowledge of Masonic, Shrine, or similarly structured volunteer organizations and their governance culture.

Position Overview The CMDO is the senior staff leader responsible for shaping and advancing Shriners International’s membership strategy, systems, and field support model. This role leads enterprise-wide efforts to strengthen member acquisition, retention, engagement, leadership development, and membership value while helping align membership best practices, strategy, accountability, and execution across headquarters, volunteers, regions, temples, associations, and clubs.

The CMDO must combine a thorough knowledge of the American Society of Association Executives’ (ASAE’s) core knowledge domains, strategic discipline with strong relationship‑building, cultural awareness, and high emotional intelligence. Success in this position depends on the ability to work effectively within a volunteer‑led environment while creating clear expectations, practical systems, useful data, and productive relationships that improve membership outcomes over time.

A. Reporting Relationship The CMDO reports to the Executive Vice President/COO.B. Collaborative Relationships The CMDO works in close partnership with senior staff, the Shriners International Board of Directors, Executive Membership Committee, other designated volunteer leaders, and cross‑functional headquarters teams.

Key Responsibilities

A. Strategic Leadership

Develop, lead, and continuously…