Ops Professional – Investigations Analyst Manager

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.

We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences.

These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Join us!

The Investigations Manager is responsible for leading, coaching, and developing a team of Investigations Analysts. This role oversees investigative quality, productivity, and risk management while ensuring adherence to regulatory requirements and enterprise standards. Successful candidates demonstrate strong leadership, sound judgment, and effective decision-making. They balance operational performance with employee development and are comfortable partnering with multiple stakeholders.

• Lead, coach, and develop a team of investigators to meet production, quality, and service level expectations.
• Provide guidance on complex investigations, suspicious activity assessments, and escalation decisions.
• Review investigative findings to ensure documentation is accurate, thorough, and compliant with regulatory and enterprise requirements.
• Support the timely and accurate completion of Suspicious Activity Reports (SARs) for submission to regulators and/or law enforcement.
• Monitor team performance and drive accountability for quality, productivity, and risk management standards.
• Conduct quality reviews and provide coaching to support employee development.
• Partner with senior leaders and business stakeholders to communicate investigative trends, risks, and case outcomes.
• Identify and implement process improvements that enhance operational efficiency and effectiveness.

• Demonstrated leadership capabilities with the ability to coach, develop, and motivate others.
• Strong verbal and written communication skills, including the ability to effectively present findings and recommendations.
• Excellent analytical, critical-thinking, and problem-solving abilities.
• Ability to make sound, risk-based decisions in a fast-paced environment.
• Flexible and adaptable with the ability to manage multiple competing priorities.
• Strong organizational and time-management skills.
• Proven ability to collaborate and build relationships across…