Facilities Manager

The Facilities Manager is responsible for the technical and operational oversight of facilities across Well Med Optum Florida’s clinic portfolio, with a primary focus on ensuring safe, reliable, compliant, and well‑maintained environments for patients and employees.

Initially, this role will provide hands‑on oversight of the organization’s integrated facilities management partner while developing a detailed understanding of each clinic, its building systems, recurring issues, vendors, work orders, and facility needs. The Facilities Manager will be highly engaged in day‑to‑day operations, including visiting clinics, evaluating technical issues, managing escalations, reviewing service performance, and ensuring each location receives appropriate attention and timely resolution.

Over time, the Facilities Manager will help determine which services should remain outsourced and which can be more effectively managed internally. This includes developing internal processes, selecting and implementing facility‑management systems, establishing vendor relationships, creating standards and procedures, and ultimately helping build an internal facilities organization.

The Facilities Manager is responsible for the technical and operational oversight of facilities across Well Med Optum Florida’s clinic portfolio, with a primary focus on ensuring safe, reliable, compliant, and well‑maintained environments for patients and employees.

Initially, this role will provide hands‑on oversight of the organization’s integrated facilities management partner while developing a detailed understanding of each clinic, its building systems, recurring issues, vendors, work orders, and facility needs. The Facilities Manager will be highly engaged in day‑to‑day operations, including visiting clinics, evaluating technical issues, managing escalations, reviewing service performance, and ensuring each location receives appropriate attention and timely resolution.

Over time, the Facilities Manager will help determine which services should remain outsourced and which can be more effectively managed internally. This includes developing internal processes, selecting and implementing facility‑management systems, establishing vendor relationships, creating standards and procedures, and ultimately helping build an internal facilities organization.

• Provide day-to-day oversight of the integrated facilities management partner and ensure contractual services are delivered consistently across the clinic portfolio.
• Develop a detailed understanding of the IFM contract, scope, staffing model, responsibilities, pricing, service levels, and performance requirements.
• Maintain direct access and visibility into the IFM work order and ticketing system.
• Monitor work order volume, aging, response and resolution times, SLA performance, recurring issues, escalations, and clinic satisfaction.
• Ensure clinics receive appropriate individual attention and that facility issues are resolved effectively and completely.
• Regularly evaluate the IFM scope to identify services that could be managed more efficiently or effectively internally.
• Establish KPIs, reporting, governance, and regular performance reviews for the IFM program.

• Serve as the primary internal technical resource for facility-related issues across the clinic portfolio.
• Visit clinics as needed to evaluate conditions, troubleshoot issues, assess vendor recommendations, and ensure appropriate corrective action.
• Develop a working knowledge of major building systems across the portfolio, including HVAC, electrical, plumbing, roofing, life safety, building…