Executive Director - Alternate Payments Operations

Alternate Payments is a strategic growth area within Payments Operations, delivering innovative payment solutions that are transforming how clients move, manage, and settle value globally. As Executive Director, you will lead the Alternate Payments Operations organization, with end-to-end accountability for the operational strategy, governance, service delivery, risk management, scalability, and financial integrity of the platform. This includes ownership of the global operations supporting Kinexys and eWallet, ensuring a resilient, client‑centric, and well‑controlled operating model that supports business growth, product innovation, regulatory compliance, and operational excellence.

As Executive Director of Alternate Payments Operations, you will be responsible for the full operational lifecycle across Kinexys and eWallet, including onboarding support, transaction processing, settlement, investigations, exception management, reconciliations, client service, incident management, operational readiness, financial controls, and change execution. You will drive operational transformation and continuous improvement initiatives while ensuring the organization can safely scale to support increasing transaction volumes, new products, emerging technologies, and expanding client adoption.

You will partner closely with Product, Technology, Client Service, Risk, Compliance, Legal, Finance, Controls, and regional Operations teams to deliver industry‑leading operational performance while maintaining a strong control environment and exceptional client experience.

You will lead the Alternate Payments Operations organization, including end-to-end operational ownership of Kinexys and eWallet globally. Define and execute the operational strategy supporting business growth, product expansion, and client adoption. Design and implement scalable operating models and organizational structures to support future‑state payments capabilities. Establish operational governance, performance metrics, and service level objectives. Own operational performance across transaction processing, payment execution, settlements, investigations, exception management, and client servicing.

• Lead the Alternate Payments Operations organization, including end-to-end operational ownership of Kinexys and eWallet globally.
• Define and execute the operational strategy supporting business growth, product expansion, and client adoption.
• Design and implement scalable operating models and organizational structures to support future‑state payments capabilities.
• Establish operational governance, performance metrics, and service level objectives.
• Own operational performance across transaction processing, payment execution, settlements, investigations, exception management, and client servicing.
• Ensure operational readiness for new products, features, clients, markets, and regulatory requirements.
• Drive service excellence through continuous process improvement, automation, and operational efficiency initiatives.
• Manage operational capacity planning, resource allocation, and workforce strategies aligned to business growth.
• Maintain a strong operational risk and controls framework across all Alternate Payments activities.
• Ensure compliance with regulatory requirements, policies, audit standards, and control expectations.
• Lead issue management, remediation activities, and regulatory examination support.

• 10+ years of leadership experience in Payments Operations, Transaction Banking Operations, Treasury Services, or related financial services operations functions.
• Significant experience managing end-to-end payment operations in a high-volume, mission-critical environment.
• Deep understanding…