Production Support Manager – Senior Vice President

Job d:

Location:

Tampa, Florida, United States Salary: $ - $Category:
Technology Company:
Citi As a Production Support Manager for Custody Technology, you would be accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions.

Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function.

Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities Lead and transform the NAM/LATAM Custody production support function into a proactive, resilient, and scalable organization.

Own the stability of production environments supporting more than 30 applications, protecting client service levels through a period of rapid business growth.

Build and execute a resiliency strategy that strengthens platform performance across a multi-market technology stack spanning North America and Latin America.

Guide development teams on improvements to application stability, scalability, and supportability.

Set capacity, throughput, and latency management standards across the regional production infrastructure.

Define onboarding standards for new markets and business lines joining the platform.

Act as the senior technology partner to the Custody business, presenting performance updates and strategy at senior business reviews.

Manage vendor relationships, including oversight of offshore and nearshore managed services teams.

Lead, coach, and develop a team of around 30 professionals, handling hiring, performance, and compensation decisions across a multi-time-zone environment.

Required Qualifications & Skills
10 or more years of experience in application production management or technology operations within financial services.

Senior-level experience in application support role, including direct people management responsibility.

Proven ability to lead large, geographically distributed technology teams.

Strong background in incident management, problem management, and ITIL-based frameworks.

Experience supporting applications across varied technology stacks, including cloud, data warehouse, distributed, and mainframe environments.

Demonstrated ability to influence and engage senior business and technology stakeholders.

Clear and confident written and verbal communication skills, with the ability to translate technical issues for non-technical audiences.

Experience managing vendor relationships and offshore or near-shore service delivery models.

Beneficial

Skills & Qualifications

Experience with custody, securities services, or capital markets platforms.

Exposure to capacity planning and forecasting.

Familiarity with automation tools, AI-driven monitoring, and modern observability practices.

Proficiency in Spanish and/or Portuguese to support engagement across LATAM markets.

Education:

Bachelor’s/University degree, Master’s degree preferred

What We Offer

This role offers the chance to take ownership of a high-impact production organization at a pivotal moment of regional growth, with strong support for your long-term career and wellbeing.

A hybrid work schedule with three days in the office and two days working remotely.

The opportunity to lead and shape a growing technology organization with direct influence on business outcomes.

Exposure to senior leaders and decision-makers across a global financial institution.

Access to learning and development programs to support continued career growth.

Resources and programs supporting financial wellbeing and work-life balance.

The scale and reach of a global organization, with the opportunity to work across North American and Latin American markets. Join Citi to lead the stability and growth of a critical…