Production Support Manager – Senior Vice President

As a Production Support Manager for Custody Technology, you would be accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity.

Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area.

Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

• Lead and transform the NAM/LATAM Custody production support function into a proactive, resilient, and scalable organization.
• Own the stability of production environments supporting more than 30 applications, protecting client service levels through a period of rapid business growth.
• Build and execute a resiliency strategy that strengthens platform performance across a multi-market technology stack spanning North America and Latin America.
• Guide development teams on improvements to application stability, scalability, and supportability.
• Set capacity, throughput, and latency management standards across the regional production infrastructure.
• Define onboarding standards for new markets and business lines joining the platform.
• Act as the senior technology partner to the Custody business, presenting performance updates and strategy at senior business reviews.
• Manage vendor relationships, including oversight of offshore and nearshore managed services teams.
• Lead, coach, and develop a team of around 30 professionals, handling hiring, performance, and compensation decisions across a multi-time-zone environment.

• 10 or more years of experience in application production management or technology operations within financial services.
• Senior-level experience in application support role, including direct people management responsibility.
• Proven ability to lead large, geographically distributed technology teams.
• Strong background in incident management, problem management, and ITIL-based frameworks.
• Experience supporting applications across varied technology stacks, including cloud, data warehouse, distributed, and mainframe environments.
• Demonstrated ability to influence and engage senior business and technology stakeholders.
• Clear and confident written and verbal communication skills, with the ability to translate technical issues for non-technical audiences.
• Experience managing vendor relationships and offshore or near-shore service delivery models.

• Experience with custody, securities services, or capital markets platforms.
• Exposure to capacity planning and forecasting.
• Familiarity with automation tools, AI-driven monitoring, and modern observability practices.
• Proficiency in Spanish and/or Portuguese to support engagement across LATAM markets.

• Bachelor’s/University degree, Master’s degree preferred

This role offers the chance to take ownership of a high-impact production organization at a pivotal moment of regional growth, with strong support for…