Donor Database Administrator

Overview

Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay. We are a grassroots, donor- and volunteer-fueled community nonprofit. We serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

Location:

Tampa, FL. Job Type: Full-time.

• Salary: $75,000 - $80,000
• Group health, vision, and dental coverage at affordable rates, with family coverage if you choose to purchase it.
• Preventative care is 100% covered (free) on all plans.
• PTO is offered to full-time and part-time employees.
• 11 days of PTO and 10 paid holidays annually.
• Option to participate in the 401K plan with employer match.
• $15,000 in employee Life Insurance paid for by Metropolitan Ministries.
• Employee Assistance Program
• Option to participate in supplemental group insurance plans at affordable rates.
• Tuition reimbursement program
• Training and career development.
• Discounted YMCA membership.

The Donor Database Administrator helps build the pipeline of donors to Metropolitan Ministries by maintaining and overseeing the accuracy and integrity of our donor database and supplementary products and solutions. Primary responsibilities include oversight of tracking and reporting of donor information and gifts, ensuring compliance with data policies, procedures, and business rules, and supporting fundraising efforts by providing data-driven insights for donor communications and fundraising.

• DATA QUALITY MANAGEMENT
• Complete donor database management and cleanup tasks within Virtuous CRM+, including managing custom fundraising tables and fields, implementing and maintaining data quality standards, upholding strong focus with database users on data cleanliness responsibilities, actively performing duplicate record management tasks, and establishing /maintaining automations to uphold existing and new business rules.
• Establish and enforce data entry rules with clear, written policies on formatting and standardizations, develop and maintain training materials and procedure documentation for database usage, perform regular data audits, troubleshoot data issues for accuracy and consistency, run data health reports, and conduct data enrichment tasks to update information.
• DONOR INITIATIVES, DATA REQUESTS/SEGMENTS, AND REPORTING
• Collaborate with marketing and fundraising leaders and partners to support donor data segmentation for targeted fundraising campaigns, personalized communications, donor recognition, and event invitations and registration.
• Provide data support for donor initiatives, such as planned gift/Legacy donor, fundraising events, major donor, and other initiatives, through record research, updates, automations, reporting, and analysis using queries and reporting tools in Virtuous CRM+ donor database (includes updating volunteer, employee, and other tags for cross-engagement donor initiatives tracking); build/complete approved data report/automation requests.
• Oversee and audit all direct mail data selects for accuracy and adherence to approved business rules and in accordance with the approved annual pro forma schedule provided by the direct mail strategy partner; provide donor analysis and troubleshoot issues; promptly build/communicate data select, codes, business rules, and other updates; create/maintain published procedure documentation for data management, requests, and reporting processes.
• Identify, build, validate, distribute/automate, and maintain various reports for fundraising, stewardship, and compliance purposes, including gift summaries, donor lists, and performance metrics, along with donor/volunteer engagement analytics on a weekly, monthly, quarterly, and annual basis meeting department and organization needs and deadlines.
• INSIGHT, TRAINING, DOCUMENTATION, AND USER SUPPORT
• Identify, share, and present data-driven insights to support fundraising strategies, analyze donor behavior, and identify potential fundraising opportunities and training opportunities to Donor Services, Advancement, Marketing, and other teams relevant to Virtuous CRM+ donor database and database procedures, supplementary products, and general non-profit best practices for data management. Direct users to current documentation and advise of donation processing, data cleanup, business rules, and other data management procedures.
• Serve as lead technical and training support for donor database and supplemental products, maintain focus on process improvements, innovative solutions, include best practices for advancing AI tech, and growth and stability within overall marketing/fundraising and philanthropy/development teams; support user roles/permissions updates and guidance within donor database for new donation processing, marketing/fundraising, and philanthropy/development staff (IT creates/sets up new user SSO accounts and promptly disables users no…