Community Donations Coordinator

Metropolitan Ministries, a grassroots nonprofit serving families in Hillsborough, Pinellas, Pasco, Polk, and Hernando counties, has been providing life‑changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay since 1972.

We are seeking a Community Donations Coordinator to lead our donor pipeline and enhance customer service for new and existing donation drives.

Job Type: Full‑time

The Community Donations Coordinator will manage the pipeline of donors, provide exceptional customer service to donation drives, support cultivation and stewardship strategies, coordinate logistics, and collaborate with volunteer teams to ensure successful collection events.

• Support donor customer service for drives and in‑kind strategies, handling inquiries, sign‑ups, confirmations, wrap‑up support, and stewardship.
• Coordinate donor drive efforts, updating dispatch calendars and coordinating with Logistics for pickup and container placement.
• Monitor collection schedules, maintain accurate records in Raiser’s Edge and other tracking tools, and submit receipts for data entry.
• Engage volunteers and lead volunteer leaders at drive events, including holiday and targeted drives.
• Demonstrate a passion for the mission, uphold ethical standards, and protect donor information.
• Stay current on nonprofit fundraising best practices and participate in cross‑functional meetings.

Education and Experience

High School Diploma or equivalent. Preferred: formal Customer Service training or relevant experience. Minimum 1 year of nonprofit development experience desired.

Skills Requirements

• Excellent written and oral communication; phone presence.
• Strong organizational and time‑management skills, ability to work under pressure and meet deadlines.
• Proficiency with Microsoft Office (Excel, PowerPoint, Outlook) and CRM tools such as Raiser’s Edge.
• Customer‑service mindset and ability to work with diverse, low‑income populations.
• Computer and office equipment literate.

Ability to stand and sit for long periods, walk and climb stairs, lift up to 20 lbs., and work outdoors in varying weather.

Must pass pre‑employment screening and have legal authorization to work in the United States. Flexible work schedule, including evenings and weekends, may be required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to creating a diverse and welcoming workplace and encourage applications from people of color, women, LGBTQIA+, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with federal, state, and local ordinances.

Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 813‑209‑1083 or via email luccia.