Field Service Associates

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BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our purpose, and it’s no small feat. From design and engineering to manufacturing and marketing, we look at the impossible and find transformative solutions that turn dreams into possibilities.

We are the makers of possible. BD is a global medical technology company dedicated to improving people’s health throughout the world, advancing drug therapy, enhancing the quality and speed of diagnosing infectious diseases, and advancing research and discovery of new drugs and vaccines.

BD, a leading global medical technology company that makes and sells medical devices, instrumented systems and reagents, is dedicated to improving people’s health throughout the world. BD is focused on improving drug therapy, enhancing diagnostics, and advancing research and discovery. Founded in 1897 and headquartered in Franklin Lakes, New Jersey, BD employs more than 25,000 people in approximately 50 countries.

The Biomedical Field Service Associate is a field‑based customer‑facing role that includes installing, servicing, maintaining, and implementing field corrective actions to BD Life science equipment at customer sites in clinical and research laboratories. The Associate reports to the District Lead and works with the field team to obtain formal instrument training and field‑based OJT for certification on BD products. This position must comply with all Quality, GMP, ISO and safety regulations and adhere to company travel policies.

• Perform preventive maintenance, repairs, installation, and service of diagnostic instrumentation, while providing holiday and weekend on‑site support, marketing assistance, exhibition representation, and clinical trials support.
• Install and service instrumentation with minimal direct supervision according to ISO and GMP standards, while troubleshooting system failures and delivering timely, effective on‑site customer repairs.
• Provide excellent customer service through follow‑up calls to recently serviced customers, ensuring repairs were complete and satisfactory, while properly managing company assets including electronic devices, tools, inventory parts, and company vehicle.
• Complete all required service documentation in accordance with GMP requirements, while displaying maturity and judgment in time management and maintaining expense levels within established guidelines for field service travel and site visits.
• Report quality control and technical problems in detail to the Service Center and System Support Engineering Manager, ensuring all issues are properly documented and addressed.

• Associate's degree in electrical, mechanical, or a similar engineering, Biomed program or equivalent military training preferred.
• Experience with medical devices and equipment, knowledge of PC/software/LIS/networking/database management, and understanding of basic computer security concepts and best practices. Technical background is highly valued.
• Must demonstrate effective communication skills including technical writing and training abilities, positive customer interaction capabilities, and logical/methodical thinking. Effective interpersonal, organizational, prioritization, and administrative skills required.
• Must possess and maintain a valid state‑issued driver's license with at least 3 years of driving history and meet BD's auto safety standards.

• Ability to work both independently and in team settings. Willingness and flexibility to work different shifts, on‑call hours, nights, and weekends when needed.
• Demonstrates exceptional verbal and written communication skills, enabling effective interaction with team members, clients, and collaborators across various platforms and situations.
• Possesses strong problem‑solving and critical thinking skills with the ability to analyze situations, identify issues, and develop effective solutions in a timely manner.
• Has knowledge of PC‑based equipment and application software, with flexibility…