Quality Assurance Analyst: Elevate Customer Interactions

A leading contact center solutions provider in Florida is looking for a QA Analyst to maintain service quality by evaluating call center interactions and ensuring adherence to company policies. Responsibilities include conducting analysis of call recordings, developing quality assurance processes, and collaborating with management. Candidates should have 2 years of experience in Quality Assurance, strong analytical skills, and proficiency in Microsoft Office.

This full-time position offers benefits including a healthcare plan, paid training, and a positive work environment.
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