Team Member, Restaurant​/Food Service

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Responsible for completing tasks related to food preparation, service to customers, and maintaining a clean and pleasant dining environment.

• Greet and thank customers.
• Take customer food and beverage orders through verbal communication and/or automated systems.
• Relay orders from the service counter to kitchen staff.
• Cook, prepare, package, and serve food and beverages using kitchen equipment, following food safety and sanitation procedures.
• Stock kitchen and service areas with necessary supplies.
• Maintain salsa bars with sauces, condiments, and utensils.
• Prepare food and beverage orders for customers.
• Handle customer payments and give change using the cash register.
• Unload deliveries of supplies.
• Clean the restaurant interior and exterior, including floors, tables, windows, and kitchen equipment.
• Follow alcoholic beverage laws when applicable.
• Ensure safe public access to the restaurant.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None

QUALIFICATIONS:

Must be able to perform essential duties satisfactorily. Requirements include:

• Ability to respond promptly to requests and instructions.
• Effective communication with customers and coworkers.
• Ability to understand and react appropriately to others.
• Ability to perform multiple tasks and adapt to changing assignments.
• Maintain productivity and a positive attitude under pressure.
• Speak English fluently for positions involving customer contact.
• Learn POS systems, kitchen screens, and recipes.

PHYSICAL DEMANDS: Regularly stand, walk, talk, and hear. Frequently handle and reach with hands and arms. Occasionally lift 25-50 pounds.

WORK ENVIRONMENT: Moderate to high noise level. Conditions vary by season and time of day. The environment can be lively and dynamic.

Positions include Team Member, Cashier, Cook, Line Server, Grill, Host/Hostess.

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

If you are a current employee, please apply through the internal process. Contact your manager for more info.

Founded in Miami, Pollo Tropical offers tropical flavors and a relaxed atmosphere. Our food is fresh, hormone-free, and trans-fat free. We provide opportunities to grow within the company, with over 45% of managers starting as hourly team members. We offer competitive pay and benefits in a fun, family-oriented environment. We look forward to hearing from you!