Retail Associate

Apply for the Retail Associate role at Ross Stores, Inc.

Rx Ross Stores, Inc. is a Fortune 500, off‑price retail chain with over 2,200 stores. We provide customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings, while delivering a fun and exciting treasure‑hunt shopping experience.

• Success – Our winning team pursues excellence while learning and evolving.
• Career Growth – We develop industry leading talent because Ross grows when our people grow.
• Teamwork – We work together to solve hard problems and find the right solution.
• Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.
• Community Commitment – We strive to be a positive force in the communities we serve.

The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate greets all customers in a courteous and friendly manner, treats fellow associates with respect, follows all company best‑practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Retail Associate performs a range of tasks across all store areas and may be requested to perform additional tasks as business needs require.

• Prioritise safety, maintain a clutter‑free sales floor, and report unsafe conditions.
• Greet customers with eye contact, a smile, and a friendly hello; say thank you on each transaction.
• Assist customers at all registers, answer questions politely, and provide prompt help with complaints.
• Perform cleaning tasks (sweeping, mopping, dusting, wiping counters, restocking restrooms, disinfecting high‑touch areas) to keep the store neat and safe.
• Maintain a professional appearance and adhere to the company dress code.
• Expedite new merchandise receipts to the sales floor, merchandising per monthly presentation guidelines.
• Understand and follow the Loss Prevention Awareness program and merchandise protection standards.
• Safeguard confidential, cash, and credit‑card information and protect merchandise integrity.
• Follow all cash, check, charge‑card, and refund transaction policies; maintain accuracy with bankable tenders.
• Execute store best practices efficiently, minimising steps and touches in workflow.

• Manage Work Processes
• Business Acumen
• Plan, Align & Prioritise
• Build Talent
• Collaborate
• Lead by Example
• Communicate Effectively
• Ensure Accountability & Execution

• Communicate with customers, associates, and store leadership in a friendly, respectful, and cooperative manner.
• Perform basic mathematical calculations commonly used in a retail environment.

• Use all store equipment (PDTs, registers, PC) as required.
• Stand, walk, and move around the store full time.
• Bend at the waist, squat, kneel, climb, carry, reach, and stoop regularly.
• Pushing, pulling, and lifting up to 25 lbs occasionally (up to 20 lbs for stockroom shifts).
• Use janitorial equipment, rolling racks, ladders, and other assigned supplies.

None.

This job description is a summary of the primary duties and responsibilities of the role. It is not intended to be a comprehensive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.