Self-Checkout Associate

Overview

We are committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.

We move fast, adapt quickly, and take pride in upholding the highest standards of quality in everything we do.

Self-Checkout Associate Job Purpose

As a guardian of the Self-Checkout area, your primary role is to protect the company against inventory losses or fraud by overseeing the accurate scanning and recording of products at self-checkout stations. You’ll actively monitor transactions, address potential issues, and collaborate with leadership to prevent loss. Exceptional customer service is paramount, as you assist and engage with customers, providing guidance on the self-checkout process and promptly addressing inquiries, contributing to a positive shopping experience that increases customer confidence and loyalty.

Essential

Responsibilities Protect against inventory losses or fraud at self-checkout lanes

• Observe self-checkout transactions diligently to identify any irregularities or suspicious activities.
• Ensure customers are scanning and bagging items correctly, intervening when necessary to verify the accuracy of scanned items.
• Respond promptly to Point-of-Sale alerts and notifications, investigating any potential issues with transactions or discrepancies in scanned items.
• Report any incidents of theft, suspicious behavior, or equipment malfunctions to store leadership.

45%

Provide outstanding service in the Self-Checkout lanes according to SEG service standards

• Provide proactive customer assistance, educating them on the self-checkout process to minimize errors and promote a smooth experience.
• Engage customers in a friendly manner to create a positive shopping environment while subtly discouraging fraudulent activities.
• Provide continuous attention to customer needs; greet, assist, and thank customers with a friendly smile in a prompt and courteous manner.
• Monitor regular lanes for excessive traffic and invite waiting customers to use while maintaining a positive attitude.
• Aid actively in scanning product for those who may require assistance.

45%

Keep work area clean, orderly, and free from safety hazards

• Stock front end products: ensure self-checkout area is fully stocked with required supplies and/or tools.
• Cleans and sanitizes equipment during downtime and/or immediately when spillage occurs.
• Returns carts to shopping cart corral.

10%

Disclaimer

Perform other job-related duties as assigned.

Qualifications EDUCATION Required Education

N/A

Preferred Education

High School / GED

EXPERIENCE Relevant Experience Supervisory Experience

0-3 yrs minimum

No Supervisory Experience

LANGUAGE REQUIREMENTS Language(s) Required Language(s) Preferred

English

English & Spanish

Knowledge, Skills & Abilities Required

• Must be at least 18 years of age to perform job functions.
• Ability to read, write and speak English proficiently.
• Ability to understand and follow English instructions.
• Compliance with all company policies and procedures.
• High standard of integrity and reliability.
• Basic computer skills required to participate in online training.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.

Knowledge, Skills & Abilities Preferred Environmental Factors Department

Retail

Environmental Factors

Retail - General Light:
Physical Demands:
While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift up to the weights listed.

The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 4 ft.

Working Conditions:

While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working…