Retail Assistant Manager

If you’re excited about leading by example, delivering exceptional service, and helping to create an unforgettable experience for customers, we’d love to meet you! As a Retail Assistant Manager at 5.11, you’re a crucial part of our store leadership team. You’ll support the Store Manager in guiding the team, ensuring smooth daily operations, and delivering mind-blowing customer service. You’ll be a role model on the floor, helping associates reach their full potential, and you’ll be instrumental in making sure that every customer interaction reflects our commitment to service, teamwork, and excellence.

• Champion a customer-first culture , ensuring each team member understands the importance of making every visit special.
• Support the Store Manager in leading and motivating a team dedicated to providing an outstanding customer experience.
• Lead by example on the floor, providing exceptional customer service and handling escalated customer interactions with professionalism and care.
• Encourage team development , coaching team members to enhance their product knowledge and sales skills.
• Manage daily operations , including inventory control, merchandising, and maintaining a clean, organized store environment.
• Assist in setting and achieving sales goals , tracking key performance metrics, and celebrating team successes.

• Strong commitment to customer service with a passion for going above and beyond.
• Natural leadership skills with a collaborative approach to team success.
• A love for technical outdoor gear —enthusiasm for our products helps create a stronger connection with customers.
• Problem-solving skills and the drive to provide complete, practical solutions for customers.
• Strong adaptability and resourcefulness to meet the varied needs of customers and the challenges of retail.

• Engaging :
  Approachable, fully involved, and committed to supporting team and customer needs.
• Energetic :
  Driven to get things done and inspire others to do their best.
• Grit :
  Resilient and passionate about achieving team goals.
• Competitive :
  Always aiming to improve and raise the bar for customer service.
• Assertive :
  Confident with a strong sense of self and values.

• Competitive hourly wage with performance incentives.
• Health, dental, and vision insurance.
• Employee discounts on 5.11 gear—outfit yourself and get ready for adventure.
• Opportunities for career advancement within a supportive, team-oriented culture.
• The chance to be a part of something bigger than retail : we are in the business of inspiring adventure.

Pay Range : $16.28 - $21.00 per hour