Client Service Manager, Manufacturing

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$49,000.00/yr - $73,500.00/yr

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters;

think of Gallagher.

As experts in protecting what matters most to businesses and individuals, we’re looking to bring on our next Client Service Manager to support our Manufacturing team and deliver exceptional risk management solutions to our growing client base.

Our Client Service Manager will partner with our sales team to facilitate day‑to‑day management of current clients' insurance programs, helping the world prepare for the unexpected.

• Build meaningful relationships with clients while providing them with impactful solutions.
• High visibility to Senior Leadership - work alongside Client Services, Sales and Agency Leadership who prioritize your learning and development.
• Opportunity for upward mobility and advancement opportunities.

• Client Support
  • Maintain accurate client information to provide day‑to‑day client support and address intermediate‑level client inquiries.
  • Assist in the development of strong business relationships with appropriate insurance carrier personnel. Recognize and satisfy carrier goals and objectives to enhance business relationships.
• Account Management
  • Maintain files with proper records according to company procedures. Follow company procedures in order to achieve positive audit results.
  • Ensure accuracy of account information for both new and renewal policies, endorsements, and audits for accuracy in rating, coverage, signatures, and enter these transactions to generate billing invoices in a timely manner.
  • Review all premium audits according to Agency procedures recognizing that the Agency must process in a timely manner.
  • Review accounts receivable reports for all assigned accounts to support client retention.
• Insurance Expertise
  • Leverage technical knowledge to ensure carrier quotes are received in a timely fashion; review quotes for gaps and assist with inquiries from the carrier.
  • Attend training and seek self‑directed learning to continue education in industry and technical knowledge.
• Other duties as assigned.

• 2-5 years of commercial insurance experience and/or training.
• Active Property and Casualty Insurance license.
• Proficient in providing client service through electronic, telephone, and in‑person interaction.
• Problem solving skills; strong written and verbal communication skills.
• Proficient in use of Agency Management software, or demonstrated skill at quickly learning new systems.
• Proficient in use of Microsoft Office or similar software, including spreadsheet and presentation software.
• Preferred candidate is within EST or CST.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending…