Call Center Representative

3 weeks ago Be among the first 25 applicants

WHO WE ARE:

How will transportation and mobility evolve? What will the vehicle of the future look like – and how will those vehicles be repaired?

WHO WE ARE:

How will transportation and mobility evolve? What will the vehicle of the future look like – and how will those vehicles be repaired?

How can the next chapter of your career contribute to solving these transportation challenges and more?

Nexa Motion Group is on a mission to simplify complex vehicle repair to keep the world moving .

We are a leading automotive parts distributor represented across the U.S., Puerto Rico, and Canada, and through patent-winning software and technology, we are revolutionizing our industry.

What has remained constant throughout our 50-year history of transformation is our dedication to our customers, our team members, and to the values on which NMG was founded:
Commitment , Humility , Optimism , Integrity , and Respect .

A career with NGM offers the opportunity to make an impact within a rapidly growing organization – the chance to learn, lead, collaborate, and connect with other solutions-oriented, forward-thinking professionals. We invest meaningfully in training and development, empowering you to build your future alongside ours and shape a career unique to your talents, interest, and purpose.

THE OPPORTUNITY:

We are looking for a motivated and customer-oriented Counter Sales Representative to join our team in the automotive aftermarket industry. The Counter Sales Representative will be responsible for providing excellent customer service, assisting customers with their automotive parts needs, and driving sales at our counter. This role requires strong product knowledge, sales skills, and a passion for automobiles.

RESPONSIBILITIES:

• Assists customers in determining and selecting appropriate parts. Provides price quotes and other parts information.
• Informs customers of specials and companion part requirements, ensuring that the customer is exposed to the full product line.
• Represents branch in a professional manner, remaining friendly and courteous in all customer and coworker interactions.
• Fills parts orders from stock.
• Notifies manager of out-of-stock parts or other department materials that require immediate attention. Locates out-of-stock parts from external sources and submits emergency orders, as necessary.
• Notifies customers of receipt of special order parts. Informs customers of parts order arrival and delivery date.
• Verifies will-call and back orders weekly and returns to vendors. Follows up on back orders.
• Provides customers with their copy of invoices. Receives payment for retail purchases. Obtains credit authorizations or required signatures for charge sales.
• Meet Monthly, Quarterly & Annual sales goal.
• Issues credits for returned parts after verifying purchase and pricing by reviewing original invoice.
• Participates in annual physical inventory.
• Assists Branch Manager with maintaining lost sales tracking program.
• Keeps work area clean and free of clutter. Performs weekly branch cleaning in cooperation with the rest of the branch staff.
• Stays informed of new products and product updates.
• Performs other duties as assigned.

• High school diploma or equivalent;
• Proven experience in customer service or sales roles,
• Proficiency in computer systems and experience with point-of-sale systems;

• Customer service or counter sales experience within the automotive aftermarket industry preferred.
• Associate’s or bachelor's degree preferred.
• Familiarity with automotive parts catalogs and inventory management systems is a plus.

• Excellent communication skills, both verbal and written, with the ability to effectively communicate technical information to customers.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to multitask and prioritize workload in a fast-paced environment.
• Attention to detail and accuracy in order processing and data entry.
• Flexibility to work occasional evenings or weekends as needed.
• Passion for automobiles and a genuine interest in the automotive aftermarket industry.