Unified Communications - MITEL - Account Manager

MCS is hiring for a Unified Communications Account Manager position in Tampa, FL.

This is a full-time, permanent position with benefits.

The Unified Communications Account Manager must demonstrate strong sales skills and technical experience. The Unified Communications Account Manager will require good communication skills and the ability to work well in a team setting. It is important that candidates keep abreast of industry trends and developments, as well as applicable Government regulations.

• Present, promote, and sell MCS Unified Communications systems and services to prospective customers, including but not limited to Avaya, Cisco, Mitel, Unify, and Genesys premise and cloud solutions. The focus for this position will be Mitel.
• Managing relationships within the state of Florida with MCS’s OEM partners.
• Establish, develop, and maintain positive business relationships through regular customer contact to ensure future sales.
• Develop a sales strategy to gain customer understanding of the company's UC capabilities.
• Expedite the resolution of customer problems and complaints to maximize satisfaction.
• Achieve agreed‑upon sales targets and outcomes within the schedule.
• Be responsible for identifying customer needs and developing strategies to meet the company sales objectives.
• Utilize MCS marketing strategies to follow up on leads, find and establish contact with prospects, and qualify potential buyers by scheduling sales calls.
• Develop financial justifications, prepare proposals, make presentations, and perform the necessary follow‑up for a successful close.
• Coordinate sales effort with team members and other departments, including estimating, project management, and installation teams.
• Conduct seminars and demonstrations to identify and generate leads for prospective customers.
• Participate in trade shows, special product demonstrations, and other events with the objective of increasing sales and enhancing the company’s image.

MCS observes methodologies and systems to create successful Sales Partners, and seeks like‑minded persons with a Drive and Focus that mesh with our Culture of Success. Please include a Cover Letter that introduces yourself, your experience, and what methods/skills/avenues of success you bring that will blueprint your plan and desire to create new business.

Bachelor’s Preferred, High School Diploma or Equivalent with relevant experience. Industry certifications preferred.

• Minimum 3 years of successful, consultative, outside sales experience with Unified Communications technologies. Preference will be for candidates who have experience in the SLED (State and Local Education) markets within Florida with Mitel and Unify.
• Comprehensive industry knowledge and familiarity with building codes, electrical codes, and communication standards.
• Ability to quickly identify and qualify opportunities, as well as handle complex, large‑scale accounts and high‑value contracts.
• Experience working with electrical contractors, general contractors, IT teams or consultants, engineers, or end users, with the ability to read construction blueprints and wiring diagrams.
• High degree of self‑discipline and ability to prioritize, multitask, and meet deadlines in a fast‑paced corporate environment.
• Excellent written and verbal communication skills, using tact and diplomacy when dealing with customers.
• Must be reliable, self‑motivated, success‑driven, with excellent organizational, negotiating and follow‑up skills.
• Proficiency in industry‑related equipment, including Windows, MS Office, and Salesforce.

Mission Critical Solutions (MCS) is a leading‑edge technology solutions provider headquartered in Tampa, Florida. MCS provides a broad range of Technology products and services organized in six core lines of business – Telecommunications, Structured Cabling, Audio‑Visual, Security and Life Safety Systems, Electrical Distribution Systems, and Unified Communications.

Work Environment

• Work assignments may vary based on client requirements.
• Work may be performed inside a large facility. An inside environment may be a cubicle…