Customer Success Manager

Customer Success Manager (Sales-Focused) – Tampa, FL

We’re hiring a driven Customer Success Manager to work in-office in Tampa, guiding homeowners from signup through project completion. This role combines customer communication, sales enrollment, and full account ownership
.

Success in this position requires daily production
, strong communication skills, and comfort working in an KPI-driven environment
. You’ll be measured on conversion rates, follow-through, and account outcomes — and rewarded with base pay plus commission
.

This role is ideal for someone who enjoys fast pace, accountability, and chasing results
, takes ownership of outcomes, and thrives when effort directly impacts earnings. It is not a passive desk role and is best suited for motivated professionals who want to win every day.

In-office | Base + Commission | OTE $90K–$130K+

• Speak directly with homeowners to review scope, process, and next steps
• Confidently enroll customers and secure commitment
• Clearly communicate value, benefits, timelines, and expectations
• Overcome objections using logic, empathy, clarity, and urgency
• Consistently meet or exceed conversion targets

• Manage customer accounts from initial signup through completion
• Serve as the primary point of contact throughout the process
• Proactively address concerns, delays, or confusion
• Think critically and develop solutions tailored to each situation
• Maintain momentum to ensure accounts progress efficiently

• Handle challenging conversations calmly and professionally
• Explain complex processes in simple, confident terms
• Navigate emotionally charged situations with composure and leadership
• Drive consistent follow-up to keep projects and decisions moving forward

• Work closely with internal teams to ensure smooth execution
• Maintain accurate account notes, documentation, and activity tracking
• Ensure customers remain engaged, informed, and committed throughout the process

This is a production-based role with clear expectations around:

• Customer enrollment and conversion rates
• Active account management and follow-through
• Responsiveness and communication quality
• Meeting daily, weekly, and monthly KPIs

This position is not suited for someone who prefers a passive desk role or is uncomfortable being measured by results. Success requires consistent effort, urgency, and ownership.

This role is ideal for someone who:

• Is driven, motivated, and goal-oriented
• Enjoys working toward measurable outcomes
• Communicates clearly and confidently
• Can persuade without being aggressive
• Think quickly and objectively
• Enjoys accountability and performance-based compensation
• Takes pride in closing loops and finishing what they start

Base Salary: $75,000

Commission: Earned per account and performance milestones

On-Target Earnings: $115,000–$150,000+

Advancement opportunities tied directly to results and performance

Insurance: 100% company paid medical insurance for yourself and your legal dependents