Virtual Client Account Manager

About the Role At Xtremepush, we enable companies to build, grow, and retain strong customer relationships by delivering exceptional technology, expertise, and customer service. As a leading provider of customer engagement solutions, our mission is to empower businesses to create meaningful, personalised experiences for their audiences.

Due to rapid growth, we’re seeking an Account Manager to join our high-performing team. In this role, you will be pivotal in fostering long-term, trusted partnerships with some of our most valuable customers. By driving revenue retention and growth through relationship building, cross-selling, and upselling, you’ll directly contribute to our company’s success.

As an Account Manager, you will play a key role in ensuring our customers achieve exceptional outcomes through our platform. By leveraging your expertise and interpersonal skills, you’ll help them realise the full value of their investment, fostering product adoption, expansion, and retention.

This is a remote role (East Coast timezone).

Serve as the primary point of contact for all customer account management matters for assigned accounts.

Conduct Quarterly Business Reviews (QBRs) with clients to review performance, discuss strategic goals, and align on upcoming initiatives.

Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors

Ensure meticulous and regular tracking and updating of all tasks, client interactions and progress within Hub Spot.

Prepare detailed reports on account status.

Forecast and track key account metrics, such as quarterly sales results and annual forecasts.

Resolve conflicts and provide solutions to customers in a timely manner.

Act as the voice of the customer within Xtremepush, ensuring their needs and feedback are effectively communicated and addressed.

Collaborate with cross-functional teams to ensure the successful execution of customer strategies.

Develop and implement strategic plans to enhance customer satisfaction and loyalty. Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

Proven work experience in an Account Manager, Customer Success Manager or relevant role

Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level

Experience delivering client-focused solutions to customer needs

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

Familiar with SaaS customer management or have a background in data with a flair for client communication and understand consumer behaviour is desirable

Additional language is desirable

LI-Remote

Headquartered in Ireland with offices in the UK and US, Xtremepush is an Omnichannel Customer Engagement Platform powered by a built-in CDP. It enables high-velocity companies to build, grow, and retain strong customer relationships through personalised, relevant, and timely communication. With a true single customer view at its core, Xtremepush provides actionable customer intelligence that drives engagement, conversion, and revenue across all channels, while putting customer retention first.

At Xtremepush, we believe that diversity adds incredible value to our teams, our products, and our culture. We don’t just accept differences, we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place regardless of race, religion, gender, sexual orientation, national origin, disability or age.