Inside Sales Representative

Southeast Pump Specialist, Inc. serves Georgia, South Carolina, North Carolina, and Florida. We specialize in industrial pump repair and are a distributor for pumps, mechanical seals, and mechanical packing. Our experienced team delivers dependable repair services and quality replacement solutions to keep your operations running.

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Customer & Sales Support

• Respond promptly to customer inquiries by phone, email, and other communication channels.
• Develop strong relationships with customers by understanding their needs, applications, and purchasing requirements.
• Identify sales opportunities and proactively follow up on quotes, leads, and customer requests.
• Support outside sales representatives with customer communication, quotations, product information, and order management.
• Maintain regular communication with customers throughout the sales process.

• Prepare accurate and competitive quotations for pumps, parts, accessories, and related equipment.
• Review customer specifications, drawings, and application requirements to determine appropriate products.
• Work with manufacturers, engineering, and suppliers to identify the correct pump or equipment for an application.
• Understand basic pump terminology, including flow, head/pressure, horsepower, materials of construction, pump types, and application requirements.
• Provide customers with product information, pricing, lead times, and technical documentation.
• Follow up on open quotations and work to convert opportunities into orders.

• Process customer purchase orders accurately and efficiently.
• Verify pricing, specifications, quantities, delivery requirements, and shipping information.
• Coordinate with purchasing, warehouse, service, and operations teams to ensure orders are completed on time.
• Communicate order status, delays, changes, and delivery information to customers.
• Assist with resolving customer issues and discrepancies.

• Develop new business opportunities with existing and prospective customers.
• Maintain accurate customer and sales information within the company's CRM or ERP system.
• Track quotations, sales opportunities, and customer follow-ups.
• Identify opportunities for replacement pumps, repair parts, upgrades, and additional equipment.
• Work toward established sales, margin, and customer-service goals.

• 2+ years of inside sales, customer service, industrial sales, or related experience preferred.
• Experience with industrial pumps, rotating equipment, mechanical equipment, fluid handling, or a related industry is a plus.
• Strong mechanical aptitude and willingness to learn technical products.
• Ability to read and understand basic technical specifications, drawings, and product literature.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management skills.
• Ability to prioritize multiple customer requests and deadlines.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office and the ability to learn CRM/ERP systems.
• Ability to work effectively both independently and as part of a team.

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Southeast Pump operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the…