Digital Sales Advisor Job Tampa area,Florida USA,Sales

As a Digital Sales Advisor, you will work with small business owners and administrators who are already engaging with Justworks digitally and where human guidance can help them take the next step
This is not a traditional lead qualification role, and you won’t spend your day collecting information so someone else can sell to the customer. It also isn’t an order-taking role
You will quickly understand what the customer is trying to accomplish, determine what is preventing them from moving forward, and take action
Sometimes that means answering a benefits or payroll question and helping the customer continue through Self-Service. Sometimes it means helping them compare options, configure the right Justworks solution, and owning the sale through close
And sometimes it means recognizing that the customer’s needs require deeper expertise and making a seamless transition to Managed Sales
Your job is simple: make it easier for small businesses to confidently choose and buy Justworks
Engage with small business owners and administrators who have demonstrated interest or intent through the Justworks digital buying experience
Use customer and behavioral signals to prioritize where your time and expertise can have the greatest impact
Quickly understand customer readiness, needs, urgency, and complexity
Conduct focused discovery that gets to the customer’s real question without unnecessarily extending the sales process
Advise customers across common payroll, benefits, HR, compliance, and workforce questions
Help customers understand which Justworks products best fit their needs and identify opportunities to sell the broader platform where appropriate
Explain pricing and value clearly and confidently
Understand the alternatives customers are considering and position Justworks effectively
Handle objections and confidently ask for the business when the customer is ready to buy
Work alongside customers to complete important steps rather than simply giving them another list of things to do
Own appropriate opportunities through conversion and create a smooth transition into onboarding
Resolve discrete questions or blockers and help customers continue through Self-Service when that is the best experience
Recognize when customer complexity warrants Managed Sales and make a seamless, context-rich transition
Recognize when a customer has genuine future potential but isn’t ready to buy today and move them into the appropriate nurture experience
Use AI and automation to prepare for conversations, understand customer context, complete follow-up, and minimize administrative work
Capture clean customer signals and outcomes so we can continuously improve how customers buy Justworks
Share recurring customer questions, objections, and friction with the teams improving our digital and Self-Service experiences
Participate in experiments around customer signals, timing, messaging, sales plays, and workflows—and help us understand what actually improves customer and commercial outcomes
Be consultative and commercial. You don’t read a script or run every customer through the same discovery process. You listen, diagnose, advise, and sell
Create momentum. Every customer interaction should move the buying journey forward with a clear outcome and next step
Use judgment. You know when to sell, when to solve the immediate problem, when to bring in deeper expertise, and when a customer simply isn’t ready yet
Do the work with the customer. If helping a customer work through a quote, understand a contribution model, complete an application, or navigate another step gets them unstuck, you lean in and help
Learn broadly. Small business owners don’t organize their questions around our internal teams. You develop enough knowledge across Justworks’ products…