Field Service Engineer III

Job Description:

POSITION SUMMARY The Field Service Engineer III is responsible for independently supporting the installation, preventive maintenance, repair, troubleshooting, and upgrade of Trans Medics Organ Care Systems (OCS) within an assigned geographic region. This role is critical to ensuring the availability, reliability, and performance of Trans Medics life-saving medical devices.

The Field Service Engineer III will independently manage service activities within an assigned region, including prioritizing customer needs, responding to equipment issues, completing scheduled preventive maintenance and upgrades, and ensuring all service activities are completed in accordance with applicable quality and regulatory requirements.

As an experienced member of the Field Service team, the Field Service Engineer III will also serve as a technical resource to other Field Service Engineers and may provide troubleshooting assistance, technical guidance, training, and mentoring as needed.

This is a remote, field-based position requiring significant domestic travel within the assigned region, with occasional travel outside the region and internationally based on business needs. Candidates must be comfortable working independently, traveling frequently, and responding to service needs on short notice.

POSITION RESPONSIBILITIES This position is responsible for, but not limited to, the following:

Install, repair, maintain, troubleshoot, and upgrade Trans Medics Organ Care Systems at internal and external customer sites.

Independently manage field service activities within an assigned geographic region, ensuring Trans Medics devices and equipment are serviced, repaired, and maintained in a compliant and timely manner.

Perform scheduled preventive maintenance and other required service activities in accordance with established procedures, quality requirements, and applicable regulatory standards.

Troubleshoot complex electromechanical systems to identify root causes and independently determine appropriate corrective actions.

Respond to equipment issues and customer service needs with an appropriate level of urgency while effectively prioritizing multiple service activities.

Provide remote and phone-based technical troubleshooting support to customers, internal partners, and other Field Service Engineers when appropriate.

Serve as an experienced technical resource for other Field Service Engineers, including providing troubleshooting support, technical guidance, knowledge sharing, training, and mentoring as needed.

Complete service reports, documentation, and other required records accurately and in a timely manner.

Enter completed service activities and other required information into applicable company databases and systems in accordance with established procedures.

Maintain service tools, test equipment, and other equipment utilized in field service activities.

Develop and maintain strong professional relationships with hospital customers and other internal and external stakeholders.

Drive customer satisfaction through responsive communication, technical expertise, professionalism, and service excellence.

Collaborate with Quality, Engineering, Operations, and other cross-functional partners to resolve equipment and service-related issues.

Maintain detailed knowledge of Trans Medics products, service procedures, quality requirements, and applicable regulatory requirements.

Perform other Trans Medics tasks and duties as assigned or required.

SUPERVISORY RESPONSIBILITIES This position does not have direct people-management responsibilities.

The Field Service Engineer III may serve as a senior technical resource within the Field Service organization and may provide training, mentoring, troubleshooting assistance, and technical guidance to other Field Service Engineers.

TRAVEL AND

PHYSICAL REQUIREMENTS Must be able and willing to travel up to 80% of the time.

This is a highly travel-intensive field position. Travel will primarily occur within the employee's assigned geographic region but may also include domestic travel outside the assigned region and occasional international travel based on business needs.

Travel may frequently require multiple overnight stays during the workweek.

Must be able to manage a high-volume travel schedule and travel on short notice.

Must be available to support business needs outside normal working hours, including occasional nights and weekends.

Must be able to travel internationally and domestically as required.

Must possess and…