Outreach Hotline

Provides empowerment-based advocacy, safety planning, supportive counseling, crisis intervention and service management to Outreach participants. Provides information, referrals, and counseling to participants. Provide crisis intervention and referral services to phone callers.

• Greets Outreach participants and agency visitors. Schedules participants with advocates. Informs Spring advocates and other on-site partners when participants arrive.
• Answers Outreach hotline calls and provides safety planning, information, referral, and links/schedules for services.
• Maintains the neat appearance of the waiting rooms, conference room, and break room.
• Responsible for placing, picking up and stocking outreach’s supply order.
• Responsible for copy machine running smoothly ordering supplies and parts when needed.
• Assists with setting up groups and meetings.
• Responsible for making files for intakes.
• Assists with statistical reporting for the program.
• Assists with data entry for funders.
• Meets with participants to assist with Injunction for Protection paperwork.
• Will process Injunction for Protection paperwork into the Clerk’s system.
• Schedules intakes with Outreach participants for advocates. Works with individual participants to assess the lethality of the situation and develop a safety plan. Assesses the participant’s individual strengths and needs, identifies strengths and challenges present, offers options and assists the participants in selecting from the options available. Coordinates services with appropriate community resources and refers participants and children to necessary support services.
• Has a comprehensive understanding of the dynamics of domestic violence, service programs, and confidentiality and privilege
• Attends agency meetings and all other meetings as assigned
• Refers participants to community resources and other organizations based on the participants needs.
• Service management and documentation meets DVP program standards.
• Provides on-going safety planning with participants.
• Assists participants with arranging for transportation and directions to appointments.
• Maintains participant files and ensures data is entered into WS immediately after all participant contact.
• Maintains written records required for statistical reporting. Compiles statistical information of services rendered and submits monthly.
• Completes intake documents and procedures.
• Completes and reports all assessment tools required by contract.
• Consults with supervisor on a regular basis, regarding all agency, participant, and service management issues.
• Facilitates group(s), as assigned.
• Assists with training and managing of new volunteers and interns, as assigned.

• Facilitates weekly support groups
• Assists with community presentations and trainings.
• Assists with data collection for research and/or scholarly studies.
• Performs other related duties as requested.

• Participant Service:
  Maintains participant satisfaction and quality of services.
• Records:
  Maintains complete and up to date participant files. Assists with statistical reporting and monthly billing.

• None

• Representatives of various community resources.

• Does not respond to requests from the media.
• Does not provide any service which could be interpreted as practicing law.

• Bachelor’s degree in social work or related field preferred plus 1 year of related experience.

• Bi-lingual required (English and Spanish).

• Valid…