Customer Service Officer

Responsibilities

• Performs opening / closing of front desk activities and all matters related to front desk.

• Receive and greet members / guests at the counter.

• Verifying members details and assisting members to download the SAFRA app.

• Receive / transfer calls and follow up.

• Take booking of sport facilities (for selected facilities only).

• Assist in replacement and closure of facilities bookings and update booking charts as and when necessary.

• Process payments such as application / renewal of membership, courses, activities and ATM cash withdrawal.

• Make necessary announcement over the public announcement system.

• Handle members’ / guests’ enquiries and feedback over the counter and through phone calls.

• Collate and compile the Summary of Revenue Collection at Front Desk.

• Settle the revenue collection.

• Check and balance Membership Gifts and Rewards Programme inventory for the day.

• 'O' and ‘A’ levels with basic computer skills

• Minimum one to two years of front desk experience in service/hospitality industry

• Customer-focused and service-oriented

• Teamwork-oriented and able to work in a fast-paced environment

• Bubbly personality and enjoys meeting people

• Able to work on shifts, weekends and public holidays

• Singaporeans or Permanent Residents only