Receptionist, Customer Service​/HelpDesk

Job Scope:

• Customer Service
  - Front counter duties, such as attending to students, parents, walk-in customers, vendors, etc
• Call Management
  - Make and answer telephone calls, record messages, direct calls and relay messages to relevant school personnel as necessary
• Record keeping
  - Assist in data entry and compilation
• Logistics
  - Assist with ad-hoc staff requests, such as preparation of school materials, facility booking, receipt of goods, etc
• Student Services
  - Collate student data, administer applications for financial assistance and other support schemes
• Any other duties as and when assigned by the School.

• At least N-level passes in English and Mathematics or relevant WSQ certificates
• Strong interpersonal and communication skills
• Customer service-oriented mindset with the ability to handle inquiries professionally and courteously
• Ability to interact effectively with students, parents and stakeholders
• Ability to multi-task and manage time effectively
• Ability to handle basic issues independently
• Good teamwork skills and a collaborative attitude
• Proficiency in Microsoft Office suite (Word, Excel, Powerpoint) - Relevant working experience in similar roles, preferably in a primary school