Customer Service; Call-Centre Extendable
Listed on 2026-09-16
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Mon to Thur: 8.30am to 6pm
Fri: 8.30am to 5.30pm
21 September to 31 October 2026 (Extendable)
Job Scope:Customer Service Executive for Call Centre
Focuses on handling customer inquiries primarily via phone, providing efficient and direct solutions in a fast-paced, transactional environment. Representatives manage calls while utilizing customer management software (CRM), updating systems, and referencing knowledge bases to resolve issues effectively. Additionally, they may assist with User Acceptance Testing (UAT) to ensure new systems meet customer needs and operate smoothly. Willingness to take on various tasks and adjust to changing work demands.
Requirements- Good communication skills
- Active listening
- Ability to provide positive customer experience while maintaining professionalism, even in difficult or high-pressure situations
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