Call Centre Agent
Listed on 2026-09-30
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Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support, Technical Support
Job Description:
Act as the first point of contact for the customers
Make effort to understand both internal and external customer, anticipating customer needs and giving high priority to customer satisfaction
Provide satisfactory explanation to customer and take remedial action where necessary
Provide pro-active feedback to the customer to ensure that the committed ETA is respected
Alert superior of recurring service failures so that corrective actions may be taken to avoid future problems
Min 2 years of Customer service experience
O level/higher NITEC
Comfortable in taking calls in English and 1 other language
5 day work week, rotating shift including weekends and public holidays
Rotating shift timings:
08.00AM to 05.30PM
08.30AM to 06.00PM
02.30PM to 12.00AM
11.30PM to 09.00AM (Less than 10 Times a year)
(Shuttle bus services provided)
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