Assistant Enrichment Center Manager

Centre Operations & Administration

• Oversee daily centre operations, opening and closing procedures

• Ensure compliance with MOE, ECDA (if applicable), and company policies

• Manage class schedules, room usage, and centre resources

• Handle student enrolment, withdrawals, transfers, and records

• Ensure cleanliness, safety, and readiness of the centre at all times

• Support and supervise teachers to ensure lesson quality and consistency

• Monitor curriculum delivery and student learning outcomes

• Conduct class observations and provide constructive feedback

• Coordinate assessments, progress reports, and parent feedback

• Uphold CMA’s teaching standards and academic values

• Recruit, onboard, train, and retain teaching and admin staff

• Prepare staff schedules, leave planning, and duty rosters

• Conduct performance reviews and coaching sessions

• Foster a positive, professional, and collaborative centre culture

• Serve as the main point of contact for parents and guardians

• Handle enquiries, feedback, and complaints professionally

• Conduct parent meetings, consultations, and open houses

• Build long-term trust and relationships with families

• Drive student enrolment and retention targets

• Execute centre-level marketing initiatives and promotions

• Support trial classes, school partnerships, and community outreach

• Track and report enrolment numbers, conversion rates, and revenue