Student Engagement and Support Personnel

Job Scope:

• Building positive relationships with students and providing guidance and follow-up to those who need support.
• Helping manage student conduct or behavioural incidents, including de-escalation, conflict resolution and restorative follow-up.
• Supervising students, observing interactions and behaviour, and promptly reporting concerns to designated school staff.
• Supporting student case follow-up with school personnel and, when directed, liaising with parents or guardians.
• Keeping timely and accurate records of incidents, observations, interventions and follow-up.
• Keeping up with relevant youth, behavioural and online trends and raising possible implications for student conduct, safety and well-being.
• Carrying out other related student-management duties assigned by the school.

Requirements:

• A recognised Diploma, Bachelor’s Degree, or equivalent qualification in a relevant discipline.
• The ability to engage effectively with children or youths and build constructive relationships while keeping appropriate professional boundaries.
• Strong interpersonal, communication and stakeholder‑management skills.
• Good observation and judgement, including the ability to recognise concerns that may need attention, intervention or escalation.
• The ability to manage challenging, sensitive or emotionally charged situations calmly and professionally.
• Discretion when handling student‑related matters and confidential information.
• The ability to document observations clearly and give useful input for the school’s follow‑up.
• The ability to work collaboratively with students, parents or guardians, school personnel and other stakeholders.
• Maturity, patience, resilience and adaptability, while being approachable and able to maintain authority.
• Suitability to work in a school environment and support student engagement, conduct and well‑being.

Additional:

• Contract Period - 1 Jan 2027 - 31 Dec 2027 with option to extend for 1 year.
• Working hours - Monday to Friday, 7:30am–4:30pm, including a one‑hour lunch break
• Work may also be required on selected Saturdays, Sundays or public holidays for school events.