TCM Clinic Receptionist

Key responsibilities

• Accurately measure, dispense, and pack traditional Chinese herbal prescriptions according to physicians' orders.

• Operate herbal decoction machines/equipment to brew and bottle herbs safely and hygienically.

• Manage herbal inventory, conduct regular stock checks, and maintain storage cleanliness.

• Warmly greet patients, manage registration, queue order, and appointment bookings (phone, Whats App, email).

• Handle patient inquiries with patience and professional care.

• Process daily checkout transactions, payment collection, and basic data entry.

• Process patient insurance claims, including verifying coverage, preparing and submitting claim documents, and following up on claim status and required supporting documents.

• Assist in driving sales targets through good patient follow-up and service excellence.

• Proven experience or knowledge in TCM herbal dispensing and decoction is strictly required.

• Fluent in English and Mandarin/Chinese (spoken and written) to communicate with patients and read prescriptions.

• Cheerful, patient, neat, responsible, and service-oriented.

• Enthusiastic about promoting TCM health and wellness products/services.

• Able to retail hours