Customer Service Advisor/PLanner
Job in
Tamworth, Staffordshire, B79, England, UK
Listed on 2026-09-21
Listing for:
Equans
Full Time
position Listed on 2026-09-21
Job specializations:
-
Administrative/Clerical
Office Administrator/ Coordinator, Business Administration, Administrative Management
Job Description & How to Apply Below
Purpose:
We are seeking an experienced Repairs Planner to join a busy housing repairs team responsible for coordinating responsive maintenance across a large residential property portfolio. The role is key to ensuring repairs are scheduled efficiently, operatives are fully utilised, and residents receive a high standard of service.
The successful candidate will have previous experience in a repairs planning or scheduling role within housing, property maintenance, or facilities management and will be confident working in a fast-paced environment where priorities can change throughout the day.
Key Responsibilities- Plan and schedule responsive repairs and maintenance jobs for operatives and subcontractors
- Ensure operatives' diaries are fully utilised while allowing for emergency and priority works
- Liaise with residents to arrange convenient appointment times and manage expectations
- Prioritise urgent repairs, vulnerable resident cases and compliance-related works
- Monitor job progress and adjust schedules where required due to delays, access issues or emergencies
- Work closely with supervisors, operatives and managers to ensure work is delivered efficiently
- Ensure jobs are allocated with the correct skills, materials and time requirements
- Manage follow-on works and ensure all tasks are raised and scheduled promptly
- Maintain accurate records within the repairs management system
- Support the wider repairs team with administration and coordination tasks where required
- Proven experience in a repairs planner, scheduler or works coordinator role within housing repairs or maintenance
- Strong organisational and time management skills with the ability to manage multiple priorities
- Experience scheduling work for a team of operatives or contractors
- Good understanding of responsive repairs processes and trade requirements
- Confident communicator able to deal with residents, operatives and internal teams
- Strong IT skills and experience using repairs management systems such as MRI, Northgate, DRS, or similar
- Ability to work under pressure in a fast-paced operational environment
- A proactive approach to problem solving and diary management
Guidant, Carbon
60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
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