Customer Service Representative ( FTC

Who We Are

On July 1 2025 IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the company). The Companys operations are split across North America (11 manufacturing plants) and Europe (16 manufacturing plants).

The company is headquartered in Dublin Ireland. IPL Schoeller is a leading manufacturer of sustainable rigid packaging solutions across a range of end market segments including returnable transit packaging consumer and industrial packaging environmental containers and agricultural packaging. The company employs c.4100 employees across North America (1600 employees) and Europe (2500 employees).

Position Title:

Customer Service Representative

Location:

Tamworth (Site based)

• Effectively communicate with customers through various channels such as phone email and chat to provide prompt assistance and resolve inquiries or complaints.
• Identify customers needs and concerns and provide appropriate solutions or alternatives within company guidelines.
• Acknowledge and respond to customer feedback suggestions and inquiries in a professional and timely manner.
• Document all customer interactions including details of inquiries complaints and resolutions in our customer relationship management (CRM) system.
• Collaborate with other team members and departments to ensure seamless customer experience and follow-up on outstanding issues.
• Maintain a high level of product knowledge and stay updated on company policies and procedures to provide accurate information to customers.
• Maintain customer records.
• Maintain and monitor stock levels for product.
• Communicate with carriers productions site and despatch.
• Handle and resolve escalated customer issues and complaints with professionalism and empathy.
• Contribute to a positive and supportive work environment fostering teamwork and collaboration.

• High school diploma or equivalent required; associate or bachelors degree is a plus.
• Proven customer support experience or experience in a similar role.
• Excellent verbal and written communication skills with the ability to articulate information clearly and concisely.
• Strong active listening and problem-solving skills.
• Ability to handle multiple tasks simultaneously while maintaining attention to detail.

What we can offer the right candidate You can expect a competitive remuneration package.

• 7% employer contribution pension scheme
• Life assurance benefit of four times your annual salary
• 25 days holiday plus bank holidays

• Typing
• Data Entry
• Customer Service
• Basic Math
• Computer Skills
• Windows
• Banking
• Upselling
• Pricing
• Sanitation
• Cash Handling
• Stocking

Employment Type : Full Time

Experience: years

Vacancy: 1