Customer Service Advisor

Customer Service Advisor

Our Tamworth based client is looking for a Customer Service Advisor to join their team.

This role offers the opportunity to be at the heart of a fast-paced and collaborative team, providing excellent service, dealing with all queries, processing orders, and offering administrative support to the Area Sales Managers.

As a Customer Service Advisor, you will need to have/be:

Its essential you have previous customer service experience
Be personable and approachable and above all have excellent customer service skills, offering the best personal service at all time
Be able to deal with difficult customers always remaining calm and professional
Have the initiative to find a resolution to any problems that may arise
Work equally well in a team as well as being able manage their own workload and effectively manage their own time
Be accurate and efficient at all times
Have basic knowledge of Word, outlook, Excel and ERP systems would be beneficial

Details:

Salary: £26, 000 - £28, 000

Working Hours:

Full time, Monday - Friday

Location:

Tamworth (on site)
Duration:
Permanent Role of Customer Service Advisor:

Overseeing assigned accounts, offering full support to customers and External Sales Managers, dealing with any requests they may have
Answering reception switchboard overflow for the head office
Taking inbound calls and dealing with all enquiries from our customers/ the external sales team (Area Sales Managers)
Taking phone calls from end users
Processing internet and email orders
Filling all paperwork on to the in-house archive system
Processing product sample requests
Preparing quotes
Monitor customer back orders, forward orders and call off orders
Maintain customer information on CRM ensuring that all contact information, main contact names etc are kept up to date
Providing information on part numbers etc. and some basic technical details
Maintain good product knowledge (training will be provided)
Setting up customers for online ordering
Administration support for Area Sales Managers
Dealing with the carriers, chasing deliveries, obtaining POD's,
Key account outbound courtesy calls
Updating excel spreadsheet key account data for management reports
Logging and processing warehouse discrepancies

Benefits of working as a Customer Service Advisor:

23 days annual leave + bank holidays
Option to purchase up to 5 extra days annual leave
Health Cashback Plan
Pension Scheme
Life Assurance
Free Parking