Returns Coordinator

Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking Returns Coordinator to join their well-established team. You will take ownership of debit and returns processes, ensuring smooth resolution of queries while delivering excellent internal and external service. Salary is up to £26,000 depending on experience. Please note this is an office-based position.

Benefits include 31 days holiday including Bank Holidays - Holidays increase with service to 25 days plus Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice. Your key responsibilities include:
Coordinate debit entries and credits accurately within the ERP system Enter all debit notes (emailed and posted) promptly and accurately Monitor and manage the Returns inbox, ensuring all queries are handled efficiently Run credits from the ERP system and ensure correct documentation Scan and archive debits and supporting paperwork Manage incoming debit queries (internal and external) via phone and email Liaise with Carriers, Quality, Admin and Customer Service teams to organise collection of faulty goods Work closely with Customer Service and Sales teams on stock cleanse debits and compensating orders