Customer Care Specialist

Are you an experienced Customer Service or Internal Sales professional who thrives in a busy environment, enjoys building strong customer relationships and loves seeing a job through from enquiry to completion?

I am recruiting on behalf of my client, a well-established organisation within the industrial sector, who is looking for an experienced Customer Service & Aftermarket Sales Coordinator to join their Tamworth team.

This is a fantastic opportunity for someone who enjoys variety and wants to take real ownership of their customers, orders and workload. You’ll play a key role in coordinating customer requirements, supporting aftermarket sales and ensuring an excellent experience from start to finish.

What will you be doing?
Preparing service and aftermarket quotations and following up to secure orders

Identifying opportunities to upsell additional products and services

Processing customer orders for parts and service visits

Coordinating and scheduling service engineers

Following up on customer contracts, including renewals and replacements

Managing customer and order information using SAP and Salesforce

Liaising with internal teams to ensure stock and parts are available when required

Progress chasing orders and deliveries to meet customer deadlines

Coordinating equipment deliveries

Processing repair quotations and liaising with subcontractors

Preparing dispatch paperwork ready for invoicing

Supporting with cash collection and outstanding payments

Maintaining accurate customer records and CRM information

Providing general administrative support when required

Ensuring an excellent level of customer service throughout

What are we looking for?

We’re looking for someone who is confident, organised, proactive and commercially minded, with the ability to build strong relationships and manage multiple priorities.

Ideally, you will have:

5+ years’ experience within customer service, internal sales or a similar position

Experience managing customer orders and/or service activities within an industrial environment

Experience with in the water treatment industry would be highly advantageous, but isn't essential

Experience using SAP and Salesforce

Strong Microsoft Office skills

Excellent written and verbal communication

Brilliant attention to detail and organisational skills

The confidence to communicate effectively with customers and internal teams

The ability to work effectively in a busy, deadline-driven environment

A proactive, assertive and goal-oriented approach

Why consider this opportunity?

This is much more than simply processing orders. You'll have the opportunity to build relationships with customers, manage your own workload, support commercial opportunities and become an integral part of the wider team.

If you're looking for a varied position where you can utilise your customer service, coordination and commercial skills, this could be a brilliant next step