Legal Claims Handler

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference.

GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

We are recruiting for a skilled and experienced Motor Claims Handler to join our corporate client-specific motor claims handling team, based in Tamworth.

The successful candidate will have a good understanding of motor claims within a litigated department, and handle their own caseload, providing technical support across the department to handlers, supporting Deputy Claims Managers and/or Claims Managers.

• Maintain an ongoing claim's portfolio to exemplary standards
• Conduct telephone and correspondence negotiations with third parties, third-party insurers, and third-party representatives to agree on settlements promptly
• Ensure full compliance with all office protocols, client service level agreements, and client key performance indicators for all handled claims, and The Solicitors Accounts Rules
• Achieve 100% data integrity compliance on the office case management system
• Handle higher value, complex, and client-sensitive claims
• Act as a technical and procedural referral for claims handlers
• Assist the recovery department with technical referrals for litigation queries from handlers and review and approve litigation documents for technical handlers
• Monitor and control the litigated department portfolio when cases are listed for trial, working with handlers to ensure positive results
• Assist Deputy Claims Managers and/or Claims Managers with progression reviews and aid handler development through the technical progression program
• Ensure all technical handlers maximise legal cost revenue on higher value claims
• Participate in ad hoc projects and mentoring/coaching on a one-to-one basis
• Provide technical assistance or training as needed, supporting with auditing as required to achieve consistency of delivery

• Qualified solicitor or equivalent (Desirable)
• Claims handling experience in an insurance/claims management environment
• Experience managing and supporting a portfolio within a litigated department
• Ability to work independently and as part of a team
• Clear communication skills

#LI-PH1

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better…